CHRISTOPHER
18 กุมภาพันธ์ 2024
Our stay was a disaster from beginning to end. I searched on Travelocity of place with a hot tub, only to find out that the room I reserved did not have one. I called the staff and the process of talking with them was painful. When we arrived, a man took us on a tour and then took us to our room. It was a room with a hot tub. I shared with the man that this room is not ours. And he said that yes it was. So I thought they had upgraded us. That evening, another couple unlocked the room and walked in. They had reserved the room. The man had taken us to the wrong room. The couple was willing to take our original room. But the management called me up and started saying lies about me and my wife, saying that we did all this, it was our fault, and that I had been calling them and causing trouble for days. This was a last minute birthday trip that we had planned the night before. We have never been treated so poorly. Customer service, management, and and staff were horrible. I would NEVER go back there. It was utter chaos for me and a number of other couples. Cool property, RIGHT off the highway. Thin walls. Horrible operation. Parking is horrible. Doors don't actually lock unless you you press a button outside. Never again.
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