Homewood Suites by Hilton Pleasant Hill Concord

Very efficient and responsive. Responded to questions and requests very quickly and thoroughly.

Lack housekeeping like basic towel change. Clean and big room. Kitchen amenties is good. Location not as good as others.

Good size in the room. A walk-in shower rather than the tub/shower combo. A lot easier to access and use.

The property is located in a residential neighborhood. It is relatively quiet and easy to reach. It is also about a couple of miles of the 680 Highway. There are several restaurants within a short distance of the property. The property is very clean, both inside and outside. It is relatively quiet during the day and night. The free breakfast is good even though the selections are not much. Check-in is at 3 and check-out at 12 noon. What I don't like is that they charge for parking within the property premises.

I tripped and fell. 0n a rainy day, carrying several items, I did not notice a paver that was several inches higher than the others, tripped and subsequently fell. Though the hotel staff were concerned and offered help after this, I must say that the injuries and treatment I needed as a result, ruined my visit.

This lodging does not focus on customer service. Desk help has no assistance power for the guest. Desk help is very unclear of times and shifts for Manger or Asst Manager. Staying during a holiday impacted the situation more. Manager is hard to reach, does not respond to left messages. The cleaning crew seems pleasant and hard working. The breakfast area was well stocked and clean. The room was not deep cleaned since we did find trash behind end tables and the bed was uncomfortable.

Homewood Suites is the best place to stay at for our family of 6! There was plenty of space. We love how spacious our room was and not only that but we had free breakfast. The breakfast food taste really good. We are planning at staying in another Homewood Suites for our next trip soon.

Front people was always helping out. I had to check in really late at night and they still managed to accommodate us. I asked for a non smoking area to which they said smoking was not allowed. When I went up to the room on the 3rd floor; the smell of cigarette was really strong and I called front desk to report as I had my two kids with me. Front desk offered another room in a different floor in which we had an amazing time. Besides the cigarette smell in the first room; I can tell you that this place is a MUST when you have kids and specially new borns. Everything is easier with a small kitchen in your room!!!!!

This hotel is in the middle of a quiet residential neighborhood. It is very clean, expansive, quiet and nicely designed. The staff is quite friendly enough once you check in but, a bit snarly on the phone before check-in. The suite I stayed in did not have any clean kitchen utensils. The utensils are rather limited and were all stacked in the dishwasher, the glass cups had rinse spots on them, the single cooking pot had crusts in it. I had to do a hot rinse, wash and hot dry cycle before I could use the utensils. The bedroom did not have a folding suitcase stand so, it was either the bed or the floor for placing the suitcase. A couple of the bathroom towels and wash clothes were frayed. The bed sheet and covers showed signs of age and, surprisingly one was actually torn/ripped in one corner. The word that came to mind was shambles. Having stayed at a Hyatt House previously, I could not help but compare the facilities because they are both of very similar design and layout. I give the Hyatt House a 9/10, especially with linens and the kitchenette provisions while giving the Homewood Suites a generous 8/10. Free breakfast is provided but limited in selection. Parking spaces are sufficient and incurs a $7.00 daily charge. Check-out was hassle free, you can request/get a receipt at the front desk. All in all, a 4 out of 5 stars experience. Would consider staying there again.