Hilton Garden Inn Columbus/Polaris

I really don't like that this survey is addressed to my son who did not stay at the Garden Hilton. Nor did he pay for it. I booked the room, stayed in the room, and paid for my stay. Tim did not step foot into the hotel much less even see the room. Survey responses reflect the mediocre attention to detail evidence by this survey.

Staff was very helpful and friendly, the furnishings in the room was woren. The room was smaller than other places I've stayed. Didn't like the fact that I had to pay additional money after I showed up to check in. Took them ten seconds to withdraw from my account but told me it'll be 3 to 5 days to get it back.

The receptionist Ms. Mila was very friendly and courteous. She welcomed us warmly and answered our requests swiftly. The hotel was clean and tidy.

Checked in on Wednesday the 22nd checked out on Saturday the 25th and still no hot water. I paid for full service not half of service. This is unacceptable.

We have stayed here twice for the Holidays. Very friendly and helpful staff. Great value and comfortable beds.

We had a great stay. However I would suggest having a policy of no kids in the pool after 9. We have stayed in numerous motels through the years and only one had this policy. Why every motel doesn't is beyond me. It is not unrealistic and makes a world of an improved experience.

Very nice place to stay, very clean, very comfortable. Room was clean and updated. Pool was a welcome amenity even though the hot tub was still being worked on. Having a bar to relax after a long day was well worth it. You did have to pay for breakfast but it was hot and a decent value. i would defiantly stay here again. The location is perfect lots to do and lots of places to eat.

Very convenient location but my room smelled moldy from the air conditioner. The curtains were raggedy and one of the bathroom soap dispensers was broken.

Other guest were very loud and active all during the night. Also had an issue at check in which was embarrassing. Staff wasn’t very friendly or willing to help until after processing. Room was clean and very nice