As a solo female traveler I book at hotels where there is a restaurant or bistro offering a light dinner and a glass of wine. I prefer to not to have to go out at night in an unfamiliar city. I booked at the Courtyard Columbus Phenix City/Riverfront SPECIFICALLY because their website stated there was bistro that would be open ( I checked the hours) so I could have a light dinner, glass of wine and then go to my room. Upon checking in, I confirmed that the bistro would be open and was told that it was closed for renovations. I look over and there are clearly no renovations going on. So I had them check a Marriott that was closer to the airport that said they had a bistro (asked them to call) and tjhat bistro wasn't open either. So to not have to search for another hotel at the last minute I said I would stay, but, asked about an upgrade for the inconvenience of having to go out and find somewhere for dinner I was told I could ”upgrade” but would ahed to give up the free breakfast. Which really isn't an upgrade. So, not caring so much about breakfast, I took the room. The next morning as I was leaving, I dropped my key in the box and walked past two women working at the front desk and neither one said thank you or have a nice day. I was a guest walking out with my luggage and neither front desk person acknowledged me. As I walked out the door I yelled back thank you and only then did the women at the front desk acknowledge me. If your website says you have it, you need to have it. You must always acknowledge your guests as they come and go. Basics of hospitality.
Aaliyah at the front desk was great. It was nice to come in at 9pm after a long day of work and then a few hours of travel and be greeted with a smile. Check in was fast and she was quick to let me know that the hotel was almost booked out due to some local events and asked if I was able to find parking. The elevator was broken but luckily the suite I booked was on the first floor (#107). Did we hear a lot of overhead foot traffic? We did BUT the fan on the AC drowned out a lot of noise and it didn't bother us. Pros: the bed was comfortable, the room was clean, the water was hot, we were able to get additional linens for the pull out sofa bed easily, the AC was cold and as long as we kept the fan on, we couldn't hear the traffic much at all and got a pretty decent night's sleep. Cons: the blanket provided with the extra linens for the sofa bed was something like an old fleece style blanket that had been washed 100 times and had lots of itchy piling- we ended up not using it and just giving the kid the blanket from the bed, the bathroom door wouldn't shut because it was water logged over the years and the wood was chipping away, all of the light switches for the bathroom were outside the bathroom, the toilet tank was loose so when you'd flush it felt like it was going to tip over, the carpet is outdated enough that it felt dirty walking around barefoot in the room. If this location underwent some cosmetic updates and flooring replacement it would make a world of difference.
I have stayed at this Hampton Inn many times over the past year when in Columbus to visit my daughter and son-in-law. From the very beginning it felt like coming home. The staff is incredibly welcoming! The highlight of each day is seeing Eugenia, who provides the breakfast. I can always count on a big hug from her. The rooms are always very clean - something that I value. The mattresses are oh-so-comfortable as are the pillows - fluffy towels as well! The location is perfect to walk into the shopping area (about a mile and a half) yet I hear very little noise in the rooms. There is a McDonalds and a gas station just steps away. And they have a Peloton bike in their fitness center. Unlike some other hotels I have stayed at, they actually have it hooked up so I can get my regular work out in while staying at the hotel. But the main attraction is the staff. They are like family to each other, and they strive to include their guests into their family - not just me, I've seen them with other guests who get this same wonderful treatment. The only critique I could give is about the building - I think Hilton would do well to give a face lift to the hotel. I won't avoid the hotel if they don't, but a renovation would give it a fresh look. This Hampton Inn is one of the best hotels I have ever had to pleasure to stay in - whether you are passing through or staying for a few days like me it is a great fit.
I stayed there with my family , getting 2 rooms , 1 for my 18 year old nephew & his younger brother , & 1 for my sister & I. The staff was very accommodating, making sure we were on the same floor, making sure we had everything we needed & they even have an indoor pool . For the price point , it was much nicer than expected ! I will be returning to the area for more family matters & staying again .
ผผู้เข้าพักMy fiance and I made a surprise visit to Columbus GA to see my little sister who is stationed at Fort Moore (Fort Benning). We loved the hotel! The staff was very helpful and they helped with anything we needed. Another perk aside from the staff, the hotel is located near just about anything you'd need, including a little shopping center and a movie theater. I had the best time and will be returning as soon as I can.