โรงแรมโรงแรมพูลแมนในโคโลญ

You would expect more from a trusted international brand like Pullman and as an Accor member, unfortunately the service was truly disappointing! Chose the brand despite the location being some distance away from Hbf. The hotel check-in reception spoilt our experience - cut us off extremely rudely when we tried to check in and said she can only deal with check outs at that time. There were no queue and no crowd at that moment and she refused to process any administration. WHope Pullman can step up the customer service experience in future.