After staying for a night at the Cristal Samana this was a very nice upgrade! Interesting design of hotel with seating areas outside the rooms for you to take in the scenery. Service was mostly very friendly. I did have one complaint, on arrival we were given two vouchers for a welcome drink - nice touch I thought. However I soon learned that they could not be exchanged for a simple bottle of water. I could have had alcohol, soft drink, teas etc but not water. Why? Really can’t understand the logic unless perhaps they make too much money from selling water …… but please change this policy for future guests.
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