Our stay was truly great, Italia was amazing checking us in and proving amazing tips. However , front desk staff Esmeralda is extremely rude! Speaks so negative and makes direct comments about clients staying in the hotel , especially during breakfast hours. We was informed we would be provided transportation to our next location by the driver, when kindly asking her when the driver would arrive she stated 3 pm , it was 1pm when asked and another staff member shook his head and asked us to wait on the side and made a few calls and helped us out! Truly appreciated the staff member going out his way, I would expect that from front desk but she had a horrible attitude . Possible switch jobs if you can’t handle customer service.
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