The hotel has people that smoke and allows it, the alarm was set off one day and the hotel flooded. The second floor is very dirty and stained. Overall the maintenance is poor and it’s quite confusing on way they won’t maintain the second floor’s appearance. The rooms are so so they clean somewhat but they’re good. Sometimes spots in the room I just think wow pure lazy cleaning a lot of missed a spots
Rooms are nice and clean, beds comfortable. Highest floor water pressure was more like a drip, but that might be the rainfall shower head. Pool is nice, no hot tub, but there is a fire pit which the staff helped us light. I had an early flight, and they had an option to skip the breakfast at a lower price. Very useful. Lots of restaurants within close drive.
This is an old school Courtyard. Room was clean and comfortable and I had an excellent nights sleep. They have the Marriott Bistro but it's currently only serving Breakfast due to COVID. It served it's purpose for a quick night before an event in the area.
So I'm very kinda disgusted.....first off the room itself is extremely outdated, I mean there is actually chipping in the wood, the Carpet is musty and raggedy the legs on the table is poked out the decor looks so retro, the food in the restaurant made all of us have diarrhea, to top it all off, you guys only have 1!! Microwave for all your guests, this is unexceptable and ghetto, I will be calling ihg, you guys make too much money to not upgrade but that aside, Microwave in the room should come standard This was a waste if my points and there was no other one available for reward nights when I checked yesterday I'm to the pont of tears because I'm coming from Michigan for my daughter birthday who has lupus and is very sick all the time, this was the worst experience you guys are not thinking about the customers Outdated and horrible I want my points back I'm asking respectfully, my daughter and I have lupus our feet and legs swelling alot it is quite a chore to go downstairs to lobby every time we needed to heat up foodIhg told me it's mot against any policy to refund the points he said it's totally up to you, so I'm respectful asking that two of my nights points be refunded and I will absolutely take the other room
No hairdryer in room after checkout I found out you had to order one at the desk. The breakfast is just a coffee bar with granola bars
Bathroom needs a serious cleaning and overhaul
Hot water is fine but the shower head limits the water flow allot
The room smells musty and we had to open the windows to try to have a clean smell
I am sure this was a nice hotel at one time. But it needs updating
Especially the hallway carpet