We really liked the Station House Inn for our stay in Tahoe. The pros: great location in South Lake Tahoe off the main drag (we walked everywhere including a block or so down to the beach!), the decor was fun and well done, there were several places to hang out around the property including two fire pits, the toiletries smelled great, there is a heated pool, and the bed was comfy. The cons: no microwave in the room (there is a mini fridge) and the trash cans were not bear proof which led to a visitor turning them over on two separate late nights (he was GIANT).
Team was attentive before we check in providing information. However after we check-in we had many issues in terms of cleanliness of the house. Bed sheets were dirty with hair, dishwasher and oven was dirty. We tried to reach out to the local office with no response. We were able get in touch with Vacasa main office via text message in the night. You could only text and nobody picked up the phon. . I have been asked to send pictures via text message. The pictures were sent. Nobody called, just an apology via text. I found new sheets in the drawers. Although, I was also not sure about how clean they were, I used them to replace the dirty ones. Somebody from cleaning called me in the morning however I was not able to take it. Called back no response. I left a text message. No response. I called the main office, I have been told to wait until they reach to local office. Waited in the line, has been asked questions again including if I have more pictures!. And also they told me to have somebody to come in check. This is not acceptable regardless of the property you are staying at. Worst experience in years. Considering the price we paid, makes it even harder to believe. After all the back and forth with main office and finally talking with local office, we have been told that we will be reimbursed for the cleaning fee!… and some additional fee for unpleasant experience we had. Total reimbursement was %16. I don’t think this even helps with the unpleasant experience we had. I hope management of this hotel/condo take this message seriously and make sure future guests have a much better experience. Also there is a pool and hot tub on the premises. However, the pool was dirty with flies and we did not feel comfortable using it. I believe this should be also easy to fix by the complex. If not, it should not be advertised as per of the deal.
great hotel, friendly staff, excellent location, clean room, great service! would recommend you stay here for sure! they brought blankets to us in the middle of the night and were extremely accommodating.
QQadir JThe room was clean and spacious. Shower had good water pressure. Lights were adequate in room. Staff was super nice and friendly. Parking was easy and wifi was working great. The location of hotel was very good, close to many spots. Over all we had amazing stay here at Big Pines.