We stayed one night before our cruise. We drove from Canada and arrived early morning. Check in wasn’t until 4pm but the lovely ladies at the front desk locked up our luggage, let us park and gave us access to a restroom to freshen up. We toured NYC for the day, the bus stop was just across the street, so convenient. And upon returning check in was a breeze. Our room was very spacious. We were a family of 6 and it didn’t feel right at all. Everything was very clean and comfortable except our pull out couch didn’t feel nice to us. We just put the mattress on the ground and had a great sleep. We checked out the pool, there is no whirlpool/hot tub. The pictures I saw must have been old. My son used the gym and enjoyed it. Breakfast was above my expectations! Very good. We definitely enjoyed our stay and wouldn’t hesitate to book again.
PIREP 1/26/23 As a flight crew staying here it was disappointing to hear the restaurant is only open for breakfast. This was after we had already checked in. The Hilton app does not show this. Bogus. Not normal for a HGI hotel. And the restaurant is the main reason we stay at HGIs. We typically don’t have a car and have to rely on Uber/Lyft. Walking to a restaurant requires good weather and about 25-30 mins walking. The hotel is clean and the staff is extremely nice. The beds are a bit hard. Room was quiet and I never heard anyone next door. There is a lot of freeway noise but that does not bother me. Fitness room is very small. One bike, one treadmill, one elliptical. There’s a indoor pool and jacuzzi but I never used it. Happy travels!
Horrible customer service. I had a medical emergency and could only stay for one night out of my two night stay. I told them at 9am which is well before checkout time The staff refused to refund the other night. I even asked they could just give me a credit for one night. They wouldn’t do it. Don’t waste your money at this hotel. Stay somewhere else that has better customer service and human decency.