Service is not good..their style of serving is breakfast is different in other Hilton hotels it’s worst this is the first time I experienced… Pls don’t expect you might disappointed we have an event I booked 3 rooms and my friends booked too, during breakfast there’s disappointed coz it’s not free we’ll in fact you paid $175 in other Hilton hotel u laid only $135 the breakfast is free and no questions ask you just go there and eat….. but in this hotel common you just end up starving what we did we just eat outside… this is terrible… I will Not come back and I will NOT recommend well in fact we’re launching our business…. The customer service is terrible especially on the check in service…. They don’t know how to handle their guests… I felt ashamed with our guests from the corporate…. So felt bad.
I've been staying here for 2 weeks now and My stay has been pleasant. Quan usually works nights and has always been a great help. Very friendly and great customer service. He is always making sure as a customer that I am satisfied. My stay here has been comfortable
Brandon checked me in upon arrival and his customer service skills were superior. His demeanor was pleasant and welcoming. He asked all the correct questions throughout the process with his infectious smile and outgoing personality. He called me by name not only at check in, but everytime i passed the desk and asked is there anything else I can do for you today. I am a Platinium Elite member and rarely have I had such great guest services such as Brandons. The facility was clean and nice. Food services greated me daily and house keeping asked each day if I needed anything. Thank you for such a pleasurable stay.
One of the better Townplace Suites I have stayed at in traveling for business in the past 15 years. The hotel has some very nice areas to relax / grill / chill on the patio / swim / shaded. The view in the back is of two holes of the golf course. The small bar was staffed by a bartender, made a tasty cherry smoked old fashioned which I enjoyed out by the pergola and grill area. Was very quiet and the weather was perfect to relax at the end of the day at dusk. My hotel room was quiet until a family was very loud outside, until 10ish. Great view of the golf course, had the window ajar and enjoyed the sounds of the drives. Overall was a nice stay. Very few dining options on premises (food available to microwave) with plenty to choose from close by. Worth staying at the hotel if you have business on the North Side of town. Even with the road construction close by, didn’t take long to get to the airport.