Je réserve pour mon anniversaire de mariage et à la réservation je demande que la chambre soit bien décorée à mon arrivé je trouve un drap avec quelques pétales de rose avec des long poil et le lit plein de taches alors je descends faire ma demande gentiment de me changer le drap et la la gouvernante PRINCIPALE me parle mal alors que j’ai rien demander,Bref <équipe des Zéros sans exceptions >Alors j’ai demandé le directeur mais y’avait personne à qui je pouvais faire ma réclamation alors j’ai quitté l’hôtel immédiatement sans que le personnel demande des excuses de là façons dont j’étais accueilli .merci d’avoir gâché mon anniversaire de mariage .
Very deeply disappointed by this Hotel. The only thing that ties it to the Sheraton chain is the name! Absolute worst case of mismanagement that I have seen in Algeria. I do not know the standards by which they hired the staff, but they are in no way familiar with the basics of hospitality and accommodating the guests. The receptionist Amira is rude, impolite, unprofessional, and inefficient, she did not allow me to check in early, although I had requested it and sent them my arrival time days in advance. She refused to help although she could. Her colleague Sabri on the other hand was very polite and he helped me check in early without any fuss. The staff rang to my room at 2 AM because they forgot to check my card details. Instead of emailing me or leaving me a notice, or calling for details, they chose to deactivate my key, so I went all the way up to my room only to come back again. The buffet was below average, I’ve stayed at 3-star hotels that offered a wider variety. The rooms are not sound proof. On my first night there was an event at the hotel, and I heard loud music very late at night and could not sleep. My advice to any shareholders, change the manager, change the staff, or educate them! My advice to potential guests, you’ll find other better hotels, this is a big fiasco.