นี่เป็นครั้งแรกที่ฉันพักที่ Residence Inn / The Phelps และฉันมีความสุขกับการเข้าพัก ห้องของฉันสะอาดและสดใหม่พร้อมทิวทัศน์ที่สวยงามของ Great American Tower บริการที่ยอดเยี่ยมจากทุกสิ่งที่ฉันพบ Kat Kathleen Styers Mikayla Austin และ Frances Lawton นอกจากนี้พนักงานรับจอดรถ น่าเสียดายที่ฉันไม่รู้ชื่อของเขา เป็นมิตรและเอาใจใส่ ฉันหวังว่าจะได้กลับมาที่นี่ในอนาคต
Good location near lots of downtown activities. Great coffee shop on the first floor. Rooms are clean. I've stayed at this property dozens of times, and particularly, the shower fixtures need maintenance. The front desk is understaffed but friendly. The general manager is not, and the property suffers from uneven management. I never know which experience it's going to be trip to trip. Unfortunately, it is the closest Hilton to my destination, so I've put up with the inconsistency. As a Diamond member in Honors, I stay in a wide variety of places. This property has a lot of unrealized potential - it could be a 4 or 5 but falls short.
The hotel staff was amazing! Every question was answered & every ask was met with kindness. The people here are true problem solvers & so helpful. Special shoutout to Tom who dealt with many crazy requests as we were dealing with logistical challenges & a lost wallet. Very thankful we stayed here!!
ZZ4214NRnunyaThis hotel was remarkable. It is usually sold out so it’s hard to get rooms normally but when you can it is well worth the money. We would stay here every time if we could it has a amazing pool area with a full bbq area and a fire pit and also a full kitchen in your room.
KKaitlen SImmediately upon checking in I was overcharged by $300 for my already booked stay. Staff tried to explain the days rates and said I was being only charged for $75 cleaning fee, but swiping my debit card I wasn't given an option to type in my pin and was immediately charged $851. The staff were very combative with myself and another guest who was checking out and they were also overcharged for their stay. They explained they had a system error and thats why we were overcharged. I was already upset because I was to be in town for a full week and this overcharged stay took most of the money I was going to use for that. I checked in and went to my room. The room was dirty with smudges and dirty fingerprints on the windows, tv, and bathroom light switch was caked in dirt. The bathroom shower had mold in the tile and the baseboards has hair and dirt build up from obviously not cleaning. The duvet had multiple areas of dried blood and hair on the mattress. For a Delta Marriott I expected way higher standards and was not given that with my stay. After discovering the blood I decided to check out the same day, staff couldn'tv give me a receipt and told me they would call me first thing the next morning to confirm I would be getting my full refund but could not tell me when I would get my overcharged stay back. They never called and when I called them the staff were extremely rude and told me in they already explained the day prior I would get my money back and I would just have to wait. I ended up having to contact my bank and report this for fraud considering it had been multiple days of the charge pending on my account with the money gone. I would highly recommend anyone avoid this hotel, lest you want to get scammed and harassed by staff.
We stayed here for three days while touring Cincinnati. Check-in was the worst part of the stay. There was a guest smoking on the front porch right under the no smoking sign. We told the front desk clerk and she told me that some people just won't obey the rules. Her problem to enforce, not mine. Then, we were unable to connect any of our devices to the wi-fi in the first room we were assigned, which was at the far end of a long hallway. I could connect in the lobby and at the near end of the hall, but I could see the number of bars going down as I walked down the hall. Back to the desk. She told me (1) that this was not possible as they had been full over the weekend, and had no complaints (2) all she could do was give me the hotel's tech support number to call. Really??! It took me some pretty serious insisting to get her to move our room to the near end of the hallway, amid much complaining on her part. OK, the rest of the stay was pretty good. Our second room was clean and comfortable, and everything worked. Breakfast was a bit repetitive, but good - decent choice of hot and cold items. The neighborhood is basically near-in suburban on a busy E-W road; low-end restaurant chains nearby and a reasonable drive to better options. Despite the proximity, it's not terribly convenient to downtown, but between the construction and the traffic, I don't think there IS a good way to get to downtown Cincinnati. I'd stay there again, but I'd shop around first.