Harbour Hotel & Spa Christchurch

Great location overlooking the harbour with an easy walk to the quayside and beaches. We were worried the "cosy" room would be too small but it was fine. This was a repeated visit and we will go again. Good service, super harbour side restaurant and relaxing spa. Plenty to do nearby - seaside,highcliff castle (photo) and historic town

We had a 3 day stay at the Harbour Hotel in Christchurch. We ate dinner there twice - once at "The Upper Deck" and once at "The Jetty". Both meals were excellent: we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda. Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want. We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch. From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable. All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return !

Lovely hotel in a great location, with the dining room overlooking Christchurch harbour - amazing views! Evening dinner in the hotel restaurant surpassed expectations. Also ate at The Jetty (on site restaurant but separate to the hotel) which was a gastronomic delight! Enjoyed the Spa area & had a very relaxing massage so felt totally spoiled & relaxed. The hotel is well situated for easy access to beaches, the harbour, New Forest & some great walks in the local area. Highly recommend this hotel & would definitely like to stay here again.

Stayed here for a mid-week treat in February. While the weather was mostly miserable, the welcome wasn't, mainly thanks to Olivia on check-in. A genuine smile and hello is an excellent upgrade! We'd gone for a 'snug' room. Small, yes, but larger than our bedroom at home. It could have had less furniture, and the bathroom configuration was a bit clumsy, but lovely toiletries and super-soft bedding and towels. The only irritation was because there were no sockets/chargers for your phones etc beside the bed (you had to unplug the lamp). Lovely G&T service; a nice touch. The gardens/views are exceptional, and I have no doubt this place is buzzing in the summer. We had lunch at the Jetty on one occasion; five-star and absolutely excellent! Breakfast twice at Upper Deck; faultless. And drinks at the Upper Deck too (the tattooed barman is a real credit to the place and someone who clearly knows his stuff). All in all, the staff really made this trip extra special and worth every penny; we wouldn't hesitate booking up a return visit. Friendly, funny (in a good way) and professional; you couldn't wish for a more decent bunch of people. The only negative part of the stay was down to the spa; very tired (upholstered sofas/cushions in a wet area wasn't ever a good idea) and unwelcoming. Pool/jacuzzi were probably a degree or two cooler than they should have been, but even cooler was the 'welcome' from the staff who clearly didn't want to be there.

We liked the harbour view from the hotel and proximity to the beach. During the summer, the lawn up to the harbour's edge must be an amazing place to relax. Room was warm and decor pleasant. Blackout shutters were misaligned and external lights made the room quite light during the night.

Excellent hotel with great views. Sea view from room a bit cluttered. Room was also odd shape so didn’t feel very big. Meals fabulous. Did wonder how this hotel would be for people with mobility issues as lots of steps everywhere.

Brilliant location right on the waterfront. Staff were very friendly and efficient and good was fantastic. Spa was great and very clean.

A very short [1 night] stay but very good. The room was well equipped and comfortable and the Upper Deck restaurant was excellent. Service was good even though it was a busy evening. Breakfast was also of a very good quality and the cooked order came in just a few minutes. The gardens and view of the harbour are good and would be lovely in the summer months.

Lovely staff who could not do enough for you. Rooms were immaculate and the bed was huge and so comfortable. The setting is beautiful. Food and drinks were of a really high standard. We had a lovely stay