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22 พฤษภาคม 2024
First, I would like to acknowledge and commend Solange, FNU, Lorry, and Richard Garling. Richard, in particular went absolutely above and beyond. He truly made my experience incredible. He is a gem of a human being. I travel the world and believe in taking care of staff through tipping always, and in turn I expect them to take care of me to make my stay the most enjoyable it can possibly be. And that is exactly what Richard did. Alyssa, on the other hand was extremely condescending and as a suggestion I feel that your staff needs to remove the word "regrettably" from their vocabulary. Clearly it was a word that was taught in St Regis hospitality training I am aware that it's a "kinder" way of saying "No", but it comes off incredibly condescending and rude when repeated multiple times. I have Amex FHR and am Marriot Bonvoy Gold status, which entitles me to an upgrade upon availability. I tipped Alyssa upon check in, and she "upgraded" me to a Superior Room, which is a complete joke of an upgrade and quite frankly insulting. Additionally, upon receiving my Folio bill, I noticed my AMEX FHR $60/day breakfast credit was not removed from my bill. With Amex FHR, I am entitled to $60/day breakfast credit PLUS a $100 experience credit during my stay. The woman I spoke to on the phone (I am not sure what her name was) told me I was "confused". I told her to please do not refer to me as confused and to pull up the list of FHR benefits right now and you can clearly see that she's incorrect. Misty from the spa was incredible. She was so personable. I travel the world and have been to some of the most amazing spas, and she gave me one of my top facial experiences. I only wish i had more time to book a massage with her because her facial lymphatic massage and neck massage during my trea**ent were amazing. Candace, the hostess at Tre Dita was phenomenal and so sweet. Lastly, 3 days in a row I did not receive housekeeping, or turn down service despite the fact that I called in advance to request it all three days AND even put the make up the room sign on the door. Additionally when I ordered room service and placed the tray in the hallway when I was finished. It sat in the hallway for 5+ hours. I will be giving the St Regis Chicago another shot next time I visit because I am hoping with my constructive criticism and glowing review of some of the amazing staff I mentioned above, I anticipate having a much better experience and hope they can redeem themselves.
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