Our stay was terrible. If we could give this location 0 stars out of 5 we DEFINITELY would. We booked the pool room suite, suite 130, for two nights. Immediately upon arrival we noticed several big problems. For one, the toilet would barely flush, the ironing board provided in the room is basically a sliding board, and the hot water in the shower did not work. We tried to overlook these issues, and then, unfortunately more issues became apparent. The bed smells like mold and began to trigger health issues with my wife, the jacuzzi tub had mold coming out of the jets, was dirty, and you could not turn the hot water completely off. The refrigerator in the room was broken and so much more. When we spoke to management they shrugged it off and told us to ”e-mail management” which we did. We never heard anything back and when we contacted them again for follow up they hung up. This place is a nightmare and is not worth the price.
Our stay was terrible. If we could give this location 0 stars out of 5 we DEFINITELY would. We booked the pool room suite, suite 130, for two nights. Immediately upon arrival we noticed several big problems. For one, the toilet would barely flush, the ironing board provided in the room is basically a sliding board, and the hot water in the shower did not work. We tried to overlook these issues, and then, unfortunately more issues became apparent. The bed smells like mold and began to trigger health issues with my wife, the jacuzzi tub had mold coming out of the jets, was dirty, and you could not turn the hot water completely off. The refrigerator in the room was broken and so much more. When we spoke to management they shrugged it off and told us to ”e-mail management” which we did. We never heard anything back and when we contacted them again for follow up they hung up. This place is a nightmare and is not worth the price.