"We had a great stay at the Pollera. Many of the 4 or 5 star hotels we looked at were lovely but after some research we realised the Pollera was in an equally great location, maybe 1 to 2 minutes walk away from such hotels, but way cheaper! The hotel is in traditional Polish style which we really enjoyed. The rooms were large and comfortable and had everything we needed. We slept well and had zero issues. The staff were very helpful and kind too! We did not have breakfast at the property as we noticed there were many cafes and bakeries nearby and this worked better for us. As mentioned though, the location was the real draw! We were a 3 minute walk (if that) away from the main square and a similar walk away from what seemed to be the main high street. The hotel is around 20 minutes from the airport and cost us PLN 80 in an uber. Other than that journey, we were pretty much able to walk everywhere. Any trips we went on picked up from a location that was a 7 minute walk away too.
Overall, a great hotel with traditional charm. Great value for money!"
"Stayed here for a few nights while working remotely and it was honestly perfect. The location right in the Old Town is hard to beat — everything is walkable and you're still super well connected for work.
The rooms are stylish and comfortable, Wi-Fi was fast and reliable, and the on-site restaurant is a real highlight. I had a couple of client meetings there and it worked brilliantly — great food, nice atmosphere, and the staff couldn't have been more helpful.
Would 100% recommend to anyone coming to Krakow for business. Already planning to come back!"
"The location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)"
"Absolutely happy with my stay here: it was clean, quiet, warm, great location, and the staff was friendly. The breakfast was excellent! Would definitely stay again.
Mind you the room size is quite small, but for a short stay it’s fine."
"Booked a twin room. facilties in the room great ipad style device for the lights heating tv etc. breakfast outstanding. very chic bar which has a restaurant also. urban hip coffee shop frequented by student and young adults. I assume good coffee and WiFi. Spa very nice will sauna and steam. please note you have to be naked sat on a towel if you use the sauna. and naked for steam. I highly recommend the location 15 minutes walk to old town 5 minutes to the Jewish quarter. Hotel offers free guided walking tours."
"Kraków is truly a beautiful city!
The hotel’s location is excellent !Suituated in the Jewish Quarter, very close to the Old Town, and extremely convenient for getting around.
The breakfast was delicious, and I especially loved the room’s skylight design ! it was absolutely beautiful and made the space feel so special.
Highly recommended!"