"facilities felt pretty new, convenient 10 mins drive / 1.8km walk frm the main mt austin area! towels were a lil dirty w some spots but not that bad. toothbrush available frm the counte"
"Dear Trip,
The house is very good, and we had a pleasant stay.
In terms of communication, the team responded quickly, which we appreciate. However, we hope there can be better awareness of the surrounding situation. During our journey before arrival, several roads were closed due to a mall event. When we asked for alternative routes, we were informed that there was no information about the road closure, even though we had shared photos showing police and guards blocking the roads.
This situation caused us some panic, as we were stuck in heavy traffic with no clear direction. It would be helpful if the team could provide reassurance and practical guidance in such situations—for example, advising us that we could approach the guards to open the cones as we were guests checking in. Guidance like this would have helped reduce our stress.
Thank you."
"I am extremely disappointed with my stay at this hotel. Honestly, this is one of the worst hotels I have ever experienced in my life.
First of all, the bed is unbelievably hard — it feels more like sleeping on a wooden board than a mattress. On top of that, the air conditioning is extremely noisy, making it almost impossible to fall asleep or stay asleep throughout the night.
What made it even worse is the pillows. They are excessively hard and uncomfortably high, causing serious neck discomfort. I genuinely do not understand how any guest is expected to get a proper rest under these conditions.
I even called the front desk to request a different pillow, but was told that all pillows are the same and cannot be changed. This kind of response is completely unacceptable for any hotel that claims to provide comfort and service.
Overall, this stay was a terrible experience. I will definitely not return, and I would not recommend this hotel to anyone who values a good night’s sleep.
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Saya sangat kecewa dengan pengalaman menginap di hotel ini. Sejujurnya, ini adalah antara hotel paling teruk yang pernah saya alami dalam hidup saya.
Pertama sekali, katilnya sangat keras — rasa seperti tidur di atas papan kayu, bukan tilam. Selain itu, penghawa dingin sangat bising sehingga hampir mustahil untuk tidur dengan lena sepanjang malam.
Yang lebih teruk ialah bantalnya. Bantal sangat keras dan terlalu tinggi, menyebabkan ketidakselesaan pada leher. Saya benar-benar tidak faham bagaimana tetamu boleh mendapatkan rehat yang baik dalam keadaan seperti ini.
Saya telah menghubungi kaunter hadapan untuk meminta penukaran bantal, tetapi diberitahu bahawa semua bantal adalah sama dan tidak boleh ditukar. Jawapan seperti ini langsung tidak boleh diterima bagi sebuah hotel yang kononnya menyediakan keselesaan dan servis.
Secara keseluruhan, pengalaman ini sangat mengecewakan. Saya pasti tidak akan kembali dan tidak akan mengesyorkan hotel ini kepada sesiapa yang menghargai tidur yang berkualiti.
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我对这次入住体验感到非常失望,说实话,这是我这辈子住过最糟糕的酒店之一。
首先,床非常硬,完全不像床,更像是在睡木板。再加上空调噪音非常大,整晚几乎无法入睡或保持睡眠。
更糟糕的是枕头,又硬又高,导致颈部非常不舒服。我真的无法理解,在这样的条件下,客人要如何好好休息。
我还特地打电话到前台要求更换枕头,但对方却表示所有枕头都是一样的,无法更换。这样的服务态度,对于一个号称提供舒适与服务的酒店来说,是完全不可接受的。
总体来说,这是一次非常糟糕的体验。我绝对不会再入住,也不会推荐给任何重视睡眠质量的人。"
"My 4th stay and definitely not the last. Clean and big room. Comfortable bed, good for short stay. And it's location is right in between austin and nanyang street. Very convenient for me to go for my facial appt, salon, nails etc. A go-to hotel every time i stay overnight in Jb."