"I stayed at this hotel with my family for one night and had a great experience. The room was spacious, very clean, and extremely comfortable. Breakfast was nice and also very affordable, which was a pleasant surprise. Overall, everything met our expectations, and I would definitely stay here again."
"I had the pleasure of staying at this hotel this past July for almost a week with the recommendation of Enrique. When I first arrived along with my husband, the people at the front of the door helped open the door. Checking in was very smooth with the help of the manager in the front (Laura). We were easily checked in and escorted upstairs to our room within a matter of minutes. Room was great with a nice patio overlooking a section of the Arno River. The location of the hotel is very nice as it is walking distance to the River. I even walked there during sunset hour. It is beautiful. My favorite part of the hotel was the breakfast buffet. In my opinion, it is better than the ones in America. The food was delicious. It was nice to try the coffee with their coffee machines. Might I add, not all hotels offer a juicer. While traveling, it can be hard to stay healthy so that juicer was very nice. The room was well air conditioned. It was well kept. The housekeeping lady did an amazing job keeping the room tidy. It was nice coming back to a cool room. Also, I forget the name of the young lady bartender... she was very nice and accommodating. The front desk even helped call the taxis when necessary since we're not from there. The lobby was also a nice place just to relax and cool down while waiting for a ride or just lounging. Would definitely recommend staying here and coming back again."
"Avevo prenotato la solita camera matrimoniale al primo piano, ma quando sono arrivato in camera mi sono trovato i letti separati. Quindi sono ritornato in reception e mi hanno messo su una camera al 5 piano non all’altezza delle camere dei piani inferiori."
"Room is big with fancy decorations but some places still have many dust. Got small fridge , only 1 lift is working when we reached. 1.5km away from train station which is not really convenient by walking because the roas not really smooth, hurts your luggage"
"No words to say really and the fact that the guy who was resptionist told me this is not my responsibility and I am not a waiter to bring blankets for you was anoteher level. I really like to discuss this with their manager because I've been to that hotel before and I aimed to go again but I don't think so anymore. Not me and my family!
The receptionist was not professional and they expected me to go to their other building to collect the blankets that they did not provide! They were rude that they wanted to get to my room with out prior permission from me to check if the room actually has blankets or not!!!! They did not trust my words as a guest!!! this was so not respectful and of course I did not let them in to the room at 11 pm while my parents are sleeping and told them to check the room while I am checking out in the morning!!
OMG I was waiting for blanket since 12 pm!!!! And they said you should come and collect it because we don't have staff!!!! a 4 star hotel! And once I went there they actually had 2 staff!"