"We were very disappointed with our stay. The front desk staff were unfriendly and unhelpful throughout our visit.
Our room ran out of drinking water, and we requested more two or three times. Despite waiting the entire day, no one ever delivered it. When we went back to the front desk to ask about it, instead of offering a simple apology, the staff kept making excuses and shifting the responsibility elsewhere.
After flying for more than ten hours from the United States, we were already exhausted. We expected at least basic hospitality and understanding, but unfortunately, that was not our experience. The lack of professionalism and customer service made our stay very disappointing."
"It was comfortable with a great location. Staff were all fantastic. The room is small but to be expected. We were travelling light but imagine if we both had check in size suitcases it would have been tough. The location couldn’t have been better though"
"Amazing hostel with super friendly and helpful staff, especially the girl from Brazil at reception (forgot her name 🙈) bed was comfortable, pillow was so snugly, each bed has a mini fan with mirror, lights, charging ports, curtain for privacy etc. Bathroom inside the room were clean, with free towels and ample showers for use! Breakfast was good, continental style, and included in the stay. Thank you again, would recommend highly and definitely stay again!"
"Apart from excellent location, the service rendered by the staffs was impeccable. I wld like to specially highlight a few names namely Emily and Anna from Front Desk, both were patient, friendly and cheerful and always going out of their way to help with any queries we have. Another person is Ms Marcello from F&B who is amicable and always chatting with us during our breakfast. Last but no least, Samson and his brother, both from Security team who are always ready to assist with older guests who had problems lifting their luggages up the flight of steps to the lift landing. Overall we stayed 8 nights and it has been an amazingly awesome experience that made us feel very welcomed. Kudos to the team for their warm hospitality and bringing the Holiday Inn Express brand to a higher level. Keep up your excellent work. Cheers!"
"I recently stayed at the Hotel Riu Plaza The Gresham Dublin and found its location on O'Connell Street to be exceptionally convenient for exploring Dublin's main attractions. The room was clean and featured a mini-fridge, which was useful for keeping drinks cool.
However, the breakfast experience was underwhelming. The selection lacked variety, and the quality didn't meet expectations. Additionally, the lobby area felt cramped during peak times, making it less inviting for relaxation.
While the hotel's central location is a significant advantage, improvements in breakfast offerings and lobby comfort would enhance the overall guest experience."
"We got the last availability so perhaps our downstair room wasn't the best but it has well renovated bathroom and overall the hotel is very well maintained and clean. Awesome room service. I wish there was a little fridge included. The bed cover was very hot and no thin linen available (just the big bed cover). No facecloth but I guess it's typical in Ireland? Coffee corner not always open and no coffee at night (after 10pm for exemple). But the staff is always friendly and very helpful. I would book again without hesitation."