"We had a lovely stay at Aruna Senggigi. The hotel staff were amazing, especially Rijal, who went above and beyond to make sure we were comfortable. All the staff were friendly, welcoming, and accommodating. We did have a small issue with cleanliness, but Rijal immediately made sure it was rectified, and the rest of our stay was comfortable and enjoyable. Thank you to the team for the wonderful hospitality!"
"Loved my time at LK Senggigi! The entire staff was very attentive and accommodating to our needs. They arranged a convenient scooter rental, laundry as well as help with taxis and other bookings. Excellent English spoken all around. Front desk was awesome as well as mas Heral!
Would recommend & would come back
10/10"
"* If I'd let everything pass smoothly in my review, I wouldn't let this resort pass the 5 stars claim because it's not 5 stars as they claim!
The satff are the heroes there. Without them I'll give 1 star review to everything.
It really sadness me not to leave 5 stars for this resorts. I have to be honest to all the people who follow my reviews here and other platforms. I visit 30 - 40 different locations around the world annually and review them honestly as a professional reviewer.
- The start:
We're couple, we arrive 2 hours eatly not to check in but to drop our 2 small bags there and come back later in the day to check in. The lady at the front told us they only have a room with 2 single beds! A very bad start, especially since I booked 1 queen bed for a couple (where'sthe common sense?). The lady later said the room will be available after 3pm (I said, I'm only here to leave my bags for a few hours and check in later). She gave a a room with 1 queen size bed. The room was absolutely atrocious. A big gap in the door, a few geckos left poo on the bed (as seen in the photos) and it's a very old room (level 2, siff stairs, not for anyone with back problem or any type of injuries) and you have to walk literally 7 minutes with rough ground that will break the wheels of your luggage.
I went back to the front desk and explained the situation. They gave me another room (Bangalow).
- The new room:
The room was ok (definitely not 5 stars hotel/resort).
The bangalow consists of two rooms adjacent to each other with a door in between can be unlocked from both sides for a family (can be one room and two rooms at the same time). I could here the neighbours conversation clearly including their toilet time! So, no privacy if it's your priority (luckily I had people next door only for one night).
The bathroom/shower is outdated and needs renovation. No pressure in the shower and had fast drips instead of stream/spray. The toilet seat was hard stained glue or someone's shoes, and the outdoor shower is even worse with the moss growing on it (as all can be seen in the photos).
Gym:
No gym, no fitness room or any of that sort. They said they are planning to have one... then how did they get 5 stars ranking since they never had a gym on site? It's a requirement to have a gym to obtain 5 stars hotel ranking. Their 5 stars was received through a local body (we all know how things work here). Their 5 stars isn't your global 5 stars.
- Breakfast/Dinner
Breakfast is below average as in quality and presentation (not 5 stars). A 3 stars hotel must have 4 continental dishes. This resort/hotel had only 3. This would place it below even 3 stars.
However, the staf there are absolutely amazing and super helpful. They are the best you can get anywhere. I pointed a few things to the breakfast manager and she handled everything like a champion. All staff are excellent except the reception (they are good but needs some training).
- The hotel/resorts in general:
Good, interesting, staff are amazing. I understand it's the first resort in the area, but it's outdated and aged badly.
The walk from your room to lobby is 5 -12 minutes walk depending on where you are (I measured everything). The walk from your room to outside it took me 18 minutes (and I'm a fast walker and athlete).
I don't mind the walk but try to walk in the rain and heat (it rains every day here).
- The view:
One of the best views you'll get around sunset. The resort has some breathtaking corners where you'd appreciate nature and culture. That itself deserves my credit.
- Would I book here again?
It's a tough one. Maybe I'll go eat there especially dinner but I don't think I'll sleep there. During my visit to Lombok so far I've tried 5 different resorts (real 4-5 stars) and for the price I've paid here isn't worth it.
I hope this review helped you my fellow traveller, and i wish the hotel/resort get their things better to pay them another visit and give them a better rating."
"Très bon séjour ! L’emplacement est idéal, proche de tout. L’hôte est vraiment très gentil, et toujours disponible pour aider au moindre besoin ou pour répondre aux questions. J’ai également loué un scooter directement chez lui : très bon prix et scooter en très bon état. Je recommande sans hésiter !"
"Qunci is a great resort, well cared for property with spacious grounds in an enviable beachfront location. Pool Villa was lovely considering its age.Exceptionally maintained. The grounds of the resort are beautiful with tasteful landscaping throughout as well as the three gorgeous pools along the beachfront. Ample rows of in demand pool lounges surround the pools. Restaurant has attentive service, along with an extensive and very delicious breakfast menu. On the right day, sunsets are beautiful viewed from Qunci. The villa is spacious with a comfortable bed along with a private pool to set the mood. Only negatives would is that Pool Villa is close to the main road so some traffic noise evident, as well as some ants appear to be present, whereby I was bitten in the bed. Reception was very apologetic and very attentive for thorough cleaning and provided special medication for relief. Wonderful service recovery."
"This stay was much more than I expected. I originally booked this hotel as a last-minute emergency for one night, but I ended up wishing I had booked my entire three-day stay here!
What stood out:
A Special Shoutout to ”Superman”: I have to give a special mention to my driver, Superman. He was absolutely incredible! From the very first moment I met him, I knew I was going to fall in love with my stay at this hotel. He made everything feel seamless and welcoming.
The Room & View: The room was incredibly spacious. Even though I booked a garden view, I was given a generous upgrade to a partial ocean view. From the beautiful bathroom to the balcony, the scenery was breathtaking.
Exceptional Service: The service went above and beyond. They contacted me via WhatsApp and were extremely flexible in helping me book a private tour for the same day.
The Experience: They arranged a pickup for me directly from the Lombok port. I rented a GoPro through them for the tour, and despite the rain, the team was so kind and accommodating.
Dining: I had a delicious dinner, and the breakfast the next morning was outstanding with an incredible view.
Everyone at the hotel was wonderful and the attention to detail was amazing. I truly regret not staying here for my whole trip. Highly recommended!"