"Location is 10-12 minutes from city centre by tram and about the same for major train station should you wish to do day trips to Belp, Thun etc.
Room is clean and staff is friendly although they keep chasing you for your room number if you get breakfast too (I did for all my mornings).
Room is ok, bed is comfortable but heads up if you face the tram you might hear the outdoor noise until midnight or so.
Reception staff speak good English and is helpful if you need any suggestions for your trip."