My husband and I stayed at the Bennett the first weekend of November. Although the hotel was nice and very well located, I came back the first day from outside to find in the bathroom toilet a makeup wipe dirty of my red lipstick! I went to tell the manager and she seemed horrified, she told me that she was taking this incident very seriously, promised me to buy a new lipstick and to keep me posted about the investigations she was doing. In the end she did absolutely nothing! I had to chaise her to ask if she had any news the day after and of course she never sent the lipstick. The idea that someone came to my room while i was outside and used my lipstick is pretty gross and what’s even worse is the fact that the MANAGER, did not care at all! Yes she did offer to change room for us, but our room was fine, the cleaning service…not so much! In the end we got ‘one day free breakfast’ and I am still waiting for my lipstick to come! I won’t ever go there again, and you should think twice before going! Clearly, the manager does not care if “someone” comes to your room and uses your make up! Pretty unprofessional if you ask me! Horrible experience! Terrible costumer service!
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