Parador de Ceuta

Very good location. Entre the ceuta you must have seen the hotel.

We stayed at this hotel in May at the start of the summer season. It is an OK hotel but is in need of modernisation. No modern room key cards here. Big bulky old fashioned brick keys which weigh you down if you try to carry the key in your pocket. The rooms are serviced and cleaned daily but TV doesn’t work. The mini bar however in the rooms is very cheap. The beds are sadly rock hard. I had back ache by the end of the first night of our week long stay. As for breakfast, there is a good choice of breakfast but they do not advertise the cost of breakfast and seem to make it up day-day. Being the start of the summer season, it was disappointing the pool was not available. The city pool was however available, but forget asking the male members of staff if you can borrow a hotel towel to take to the city pool. We was told no even though when we challenged them what would we use if the hotel pool was open, they replied the hotel towels! As for the staff, the women are very friendly, but the male members of staff are not so pleasant and you can tell they have worked here many years and the younger members of staff or women seem scared to challenge them. It’s ashame I couldn’t rate this hotel higher as it has potential which needs a leader with a vision to unlock its potential through a modernisation programme and replacing some members of the team.

Quality of service is excellent. Personal very efficient and professional. All seems to be easy and customers feel welcomed in such a nice place.

A nice pre-Xmas destination and a nice Parador. Great wiev from my room, nice and friendly atmosphere - Un buen destino para un viaje pre-Nacivad y un muy buen Parador, excelente ubicacion y vista desde la habitación.

We were very pleased to be able to travel with our dog, and were made to feel special when we arrived to find a dog bed, water bowl, and even ********. The staff were incredibly friendly and helpful. From our balcony, we had a view of the sea towards Gibraltar and Morocco. The room was spacious with lots of light. Overall, we very much enjoyed stay, and will be returning to the Parador whenever we visit Ceuta.

My wife and I stayed for two nights in September. Unfortunately due to a user error on my behalf we arrived at the hotel but on line we had reserved a stay at a different Paradores hotel - many miles away. As we had just arrived on the ferry from Algeciras this did give us cause for concern - especially as we thought that we had lost the money that we had already paid for our reservation in the wrong hotel. But we should not have worried because the reception staff were brilliant they were able to cancel our reservation for the wrong hotel without any penalty and complete a new reservation for the right hotel !! We liked the hotel and staff so much that we decided to stay an extra night. The view from our room was fabulous and the pool was excellent. The breakfast was also very good with lots of choices and a cooked breakfast on request. Special mention for Maider Martinez and Frederico who are both a credit to the hotel and company. Maider would grace the reception of any international hotel her friendly manner and her professionalism is first class. Frederico was genuinely worried that we had arrived at the wrong hotel, he was also very professional and had a great sense of humour. The mistake that I made on the booking did give us all something to laugh about and I am sure we shall be remembered when we return for another visit as we found the hotel, and Ceuta very relaxing and a welcome break from Gibraltar.

Generally speaking the room was very good but there were certain aspects that needed updating such as the doorknobs (difficult to access the room), the toilet flush was broken, the hanger on the back of the bathroom door was broken & some of the grouting around the bath needed repair. Very spacious room but a beautiful view & a balcony overlooking the pool & mountains. Peaceful, quiet & fantastic location. The staff were welcoming & very helpful at all times.

We love Paradors, ancient and modern, but were a bit nervous as some reviews of this one not great. We didn't need to be. Located on the magnificent Plaza de Africa with its palms, exotic foliage and two church facades and just a 10 minute walk from the port, this Parador may not be one of the wealthiest but it cares for its clients as well as any other. Staff couldn't be more helpful and friendly. Third floor superior double was giant and sea facing as requested (across a flat roof, a higher number than 304 may be better and overlook pool and sea). Modern bathroom with big shower. Stayed two nights on half board and both dinners and the breakfasts were excellent. Some local dishes mixed in with traditional Parador fare. Local residents seem to come to lunch and use the pool and gardens which makes it more crowded than if just for guests, but being in Africa it is off the beaten tourist track and needs to adapt its business. Public restrooms clean but some out of order signs. Our room was oddly short of a chair. Great location for the historic walls and ramparts and the shopping area in the other direction.

A bad start, but it (kinda) recovered. Overall it’s fine, just showing it’s age. Fine for an overnight or two, as walking in Ceuta is key, and this hotel is well placed.