Drakensberg Sun Resort

This was my second breakaway to this beautiful resort. Never again. Baboons broke into our chalet and took Away our food and snacks. We were misled by telling us the baboon invasion is not a serious problem but they are currently trying to remedy/control the situation The lie is that the problem is existing for a long time and Nothing is being done about. Lack of courtesy and CARE is worrysome now. This resort is sure to lose its credibility. It seems that it’s a case of COME AT YOUR OWN RISK AND LOSS… no courtesy compensation was offered beside a measly omelette breakfast as our food was taken away by the baboons.🥲

Check in process was excellent, Reception looks very good. Dining area excellent. Rooms are clean but the furniture is very old and having some cracks. Entrance door including locking mechanism is also old. The room that i chose was the deluxe room but its not deluxe at all. I paid a premium for that room i.e. R3950.00 per night but it doesnt deserve that price yet its 4 Star rated. I doesnt deserve the 4 Star rating but 3 Star. The facilities at the hotel are great.

The room was the filthiest i have ever seen. There were rats in my room and when enquired the manager said apologies this is very coomon here. So you pay a hefty price for sharing rooms with rats . These guys make so much money out of us and give us crap service in return.

Lovely resort, with lots of activities on-site and close by. The canoeing on the dam was a highlight with many species of birds to photograph. Games room could be upgraded with more options for cold days. Housekeepers were very thorough in their cleaning and all was well maintained. We loved our stay and would definitely go back.

There are 12 timeshare chalets in the Drakensberg Sun complex. They are separate from the hotel in a wooded area and are self catering units. The units have a wonderful setting facing the mountains with large trees inbetween the chalets holding lots of bird life. Our unit can accommodate 8 visitors in two bedrooms, a loft and the lounge. The units have two bathrooms and a kitchen and dining room, and a magnificent balcony with a table and a braai fireplace so that you can eat level with the top of the trees. The units are fully serviced by the cleaning staff. We ate at the hotel on one night and braaied for ourselves on others. You have to be prepared to climb a lot of stairs if you want to stay in these units as they are on the side of a hill and our unit has five different floor levels. ad a wonderful stay.

Enjoy a sundowner or play a game of pool or darts at any of their three bars or eat a delicious meal at one of the three restaurants with yummy breakfast, lunch or dinner offerings. Drakensberg Sun Resort is a haven in the berg with hotel suites, cottages and conferencing facilities for business, leisure and pleasure. Set in a pristine natural mountain setting, guests can benefit from gorgeous mountain walks, trail hikes and runs, golf and other outdoor sports while breathing in.pure fresh air and vista's that go on forever. Luxurious offerings include a wide range of choices at the La Vita Beauty Spa as well a jacuzzi and heated swimming pool. So much to see, do and be part of! So much to love about Drakensberg Sun!

Been to this hotel many many times. The hotel feels cosy and comfortable but quite dated. Very little has changed over the last 20 years. The hotel could do with some upgrades. Good quality food and staff were extremely attentive and accommodating. We stayed 4 nights and didn’t feel that the service slipped. At checkout, were overcharged for dinner which was already included in the room rate. It took quite a long time for the manager to refund the payment. Despite a few issues all was good. We always feel very at home at Drakensberg Sun.

We had a wonderful stay (with a party of 21!) from 7 July 2023 to 10 July 2023. From the booking stage - right up until check out - the utmost care was afforded to us, especially appreciated given the fact that we were travelling with an 89 year old granny with mobility restrictions. From booking stage, Fezeka was exceptionally helpful and efficient. Prior arrangements were made to accommodate granny in the best way possible and this was sincerely appreciated. The patience and efficiency of Lindiwe and the Executive Chef in organising the seating in the dining room for such a large party was above and beyond. Drakensberg Sun Resort has a nostalgic spot in my family's heart as we have been staying here for decades - and compliments must be given to the General Manager Pranesh, for ensuring that the service and experience was of such a high level. My only recommendations would be to ensure that the geysers are looked at - as many guests had lukewarm showers. I understand that there are "peak" times where the hot water supply may be put under strain, but a premium resort should consider this as the winters are bitterly cold. Also, while the taste and quality of the breakfast and dinner buffets were great, the variety of options (especially for vegetarians) has drastically reduced since out last visit in 2019. All in all a great stay - and we will definitely be back again.

Popped in with my wife and disabled child for a quick drink while our other son completed a horse ride nearby. Your brand and market reputation is carried by the people that engage your clients. That is your moment of truth. The security were abrupt and rude, “no day visitors, we are full today”. It’s the classic story of it’s never the what that gets you into trouble, it’s the how. Why does a hotel, whose very livelihood depends on that, not get it. I would have been happy to stand and have a refreshment for 30 minutes, but was sent sailing from a resort that I have stayed at several times over the years. Well done, at least you will never have to turn me away again, you will never see me again. If that is your approach, rather display a sign day visitors not welcome.