ผู้เข้าพัก
15 สิงหาคม 2023
I booked 2 rooms at this hotel for an overnight stay on July 24th,one room for my wife and myself,the other for my daughter and her partner at a total cost of Euro 217. My daughter was notified late evening on 23rd July by Easyjet that her flight to Catania was cancelled due to a fire at Catania airport. I immediately contacted the hotel by email and notified them of the circumstances. The flight for myself and my wife was to Palermo and we were meant to be collected by car by my daughter to take us to Catania as we are both septuagenerians with limited mobility. . This was no longer possible and given that the temperature on the 24th was 47 degrees C with fires breaking out all over, there was no way we could have travelled to Catania. I contacted *********** ,who had arranged the original booking, advised them of the situation and asked could they intervene regarding compensation a the only response I had from the hotel was a request to fill in a survey re customer satisfaction. Booking .Com informed me that the Hotel wa unwilling to consider any compensation. I had chosen Palazzo del Verga because of the excellent reviews by previous travellers on Tripadvisor and Iam extremely disappointed that a hotel of this standing would not accept the extenuating circumstances leading to the cancellation. It would be generous if they were to reconsider
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