Jet26076967358
14 กุมภาพันธ์ 2024
Let me start off by saying that there was so much that I wanted to love about this hotel. The grounds and common areas are simply beautiful but that’s where it stops. We booked the Turlough O’Carolyn bridal suite and judging by the pictures and reviews, I was really excited for my stay there. There’s a wall of large windows that look out over the grounds and the lake and probably has the best view from anywhere in the hotel. When we walked into the suite my first impression was, “this is beautiful & grand!” That was until I looked down at the floor - brown shag carpeting that is filthy dirty and it wasn’t just a spot or two here and there it is all over the carpet. This was a big red flag. From holes in the walls to dirty and broken furnishings (the wardrobe doors wouldn’t even close) and ratty bedding this “suite” had it all. Three of the four nights we stayed we had fresh towels but that was it. Our room was only partially made up on one of the four nights we stayed and on the fourth night it wasn’t attended to at all. We called the front desk and they mentioned we must have left on the do not disturb light. We had turned it off as we had every morning as we left for the day but it got to be a “he said, she said.” The night manager who is actually the food and beverage manager came up to see us and I took the opportunity to point out the room “features” that kept us from being able to enjoy our stay there. After a lively discussion in which he took notes and photos he offered to comp us with a bottle of wine and nothing more. We refused it, we just really wanted fresh towels and for him to leave the room. The room was so gross that we would stay out all day just so we wouldn’t have to spend any time there. Such a shame as this was a special occasion for us - I can’t even imagine putting a bride in this room. I love the charm of an older hotel, the ambiance and history but it must be maintained. We were told that they are in the process of renovation but this room was so bad and had been let go for so long, they should not have booked it until all the renovations were done. I did not book through a third party but rather directly through them, they got my money. The morning of check out came and the young lady at the desk asked me if everything was alright, she was unaware of our discussion with the night manager who told us he would leave notes for the morning team. I mentioned that things were NOT ok and that we spoke the night before with the manager on duty. She asked me if everything got resolved and I told her no, she then got the attending manager who had no clue of what was going on and we had another whole discussion. He apologized and mentioned that they are in the process of renovation - wonderful, but how does that help me? I paid full price to stay in a room that was on par with a one star hotel. He acknowledged the issues and took $200 off my bill. I felt it was an effort but given our experience it should have been more.
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