Hôtel le Donjon - Cœur de La Cité Médiévale

This was our 3rd time in Carcassone and our 2nd time at Hotel Le Donjon. We had a really rough vacation in general as my family was ill with the stomach flu, all at different times of our trip (before and during our visit to Carcassone). Our first of two nights in Carcassone was when my husband fell VERY ill with the stomach flu and he was bedridden. When it was time to check out, there was no way he could get out of bed or walk, so we booked him an extra night to recover while me and the kids went on to the next place (Toulouse). While he was there alone, the staff was very kind and helpful and even helped bring him water and whatever else he needed. I had a very difficult experience with our hotel in Toulouse who showed us no grace at all for what we were put through, and it made us appreciate the staff at Hotel Le Donjon even more. When I came the next day to pick up my husband, they allowed him to stay in the room 2 hours past checkout at no charge and there was a car service that took us to the parking lot since he could barely walk. They really empathized with us and did what they could to help and it really meant the world to us. We always take our friends visiting from out of the country to Carcassonne, and no doubt we'll be back to give them the business over anyone else there. Thank you again.

In the centre of the old city so well placed for sightseeing early and late to avoid the crowds

The hotel and staff are wonderful. The staff was very helpful. The breakfast buffet was a good value in my opinion. The parking for the hotel is simple and easy to get to...just do not follow Google maps to hotel, rely on the information the hotel gives you! I have a specific complaint regarding our room, #28, this room is directly above the restaurant/breakfast room and we were distracted by the late night noise from the service taking place the night before and a bit distressed by the wafting smell of burnt toast in the morning. Also, there are no electrical outlets near the bed on either side, the front desk was able to lend us an extension cord for the devices we needed to use bedside. The view from the room was great and the bed comfortable and room large.

The Hotel was a beautiful, spotless and amazing place in the center of the ancient walled city. It is run by a woman named Madame Anne who is an absolute angel. I had an unpleasant incident arrg

Wonderful location in the middle of the city. Parking is tricky so be sure to call ahead to figure out parking. We ate dinner at the restaurant at the hotel, excellent food and service.

The location of this hotel is perfect. The lobby is lovely; however, the rooms need some renovation, specifically the bathroom. The grout between the shower tiles is stained, giving it an unclean look. The shower door is rusty.

Excellent choice for the centre of the Medieval City. Lots of interesting, quirky features and a delightful courtyard garden out the back. Breakfast a little pricey but plenty of choice.

Breakfast buffet was very good. We were instructed to drive to the hotel’s private parking lot and a porter would transport us to the hotel. When we arrived, no porter in sight so we walked to the hotel with our luggage. Adter Discussing this issue with the hotel, they comped us one days parking. We had a nice stay. Room was small but very comfortable.

Carcassonne is amazing and the Le Donjon is located right in the middle of the walled city. The courtyard area is peaceful and relaxing. Lots of good dining options. We would definitely come back!