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13 สิงหาคม 2023
We went for the terrace restaurant for a lunch. We ordered our drinks and sharing appetiser to start, this was a mixture of rice and mozzarella arancini, dough balls, fried penne balls and zucchini (all vegetarian in both Italian and English translations on the menu). After this came we began eating, after having almost a full large fried pasta ball I noticed ham in the pasta inside the ball, my boyfriend opened the rest (including the one on my plate) and all these had ham inside - disclaimer I have been a vegetarian for 7 years and I have never eaten pork. My boyfriend told the host and the waiter and we were told it was on the menu so we asked for a copy of this, to which he read that is was not on the English translation. Then they said it was only one the Italian (the meat) however I translated the Italian section and again there was no mention of pork in the dish. I was given no apology at all from the restaurant and made to feel it was my fault they did not disclaim on their menu the ‘vegetarian’ dish contained pork. I was offered a small caprese salad as substitute for an apology (and substitute for taking away the dish). I declined numerous times for this salad as I felt sick from eating pork and still had my main coming. After the waitress asked 3-4 times if they can bring the salad I accepted. The main dishes were disappointing, at the end of the meal an aperol spritz - we hadn’t ordered - was put on our table, left for around 10 minutes then taken straight to the table behind us (from ours) as they made a mistake with the order, which seemed incredibly unhygienic. At the end of the meal the bill was incredibly high for the level of service given and food received. I will be taking this complaint further with the evidence I have as this is the first time I have ever experienced this breach of contract in the food industry and lack of apology after the action was done.
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