ผู้เข้าพัก
22 พฤษภาคม 2024
My stay at the hotel was absolutely fantastic! I would rank CapriTiberioPalace in the top 1% of hotels I've stayed at. Everything - food, facilities, hospitality - was impeccable. And the location was fantastic with breathtaking views. We got upgraded to a junior suite which was the cherry on the cake. The design of our suite was gorgeous, I loved the interiors a lot - very eclectic and elegant. We loved our stay so much, that we extended it spontaneously by a day. One of the factors which made our trip so amazing, were your seven-star hotel staff. Your guest relations executive Martina is such a gem! From check-in to check-out, at every step, she was so warm and friendly and treated us like family. She was also able to understand me perfectly whenever I asked a question or needed any help. This is something I struggled with in Italy at the rest of my hotel stays, and Martina was a welcome exception. She is one of the best client facing executives I have ever interacted with. Stefano, your hotel manager, went above and beyond to give me a complimentary massage when we had a bit of a snafu with the steam room. I had not asked for it and was not expecting it, and it really made my day. He was also very quick in helping us extend our stay and that process was seamless. Your poolside staff Dominico was just so sweet and kind. He was always around, greeting us with a cheer and ready to help with towels, drinks and the water zone. Matteo was also very nice and friendly. Your breakfast manager Andrea and other breakfast area staff were very indulgent. Very patient in taking our coffee and a la carte orders. Always asking my mom if she needed another cappuccino - my mom really enjoyed her cuppas which they prepared extra-hot at request. We would chill in the breakfast area daily for two hours and enjoy the breathtaking views - and the staff never made us feel the need to rush. Overall, we had a brilliant stay and I would come back again in a heartbeat. I will also spread the word among friends and family that they MUST go to Capri to just stay at this hotel.
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