Swiss Diamond Hotel & Spa

It was not as expected In my opinion not better than a 4 stars hotel SPA is nothing Lights are broken / not working in the whole hotel Dirty also in the rooms also in the SPA which is for a 5 stars limited Pool outside only working in the summer insight very cold So go and book not this one

Ok hotel

Hotel ottimo , qualità prezzo nella norma , camera confortevole e pulita , staff cordiale

酒店位置甚好，盡覽絕美湖光山色，渡假不錯，但酒店在路邊晚上有車經過有少許噪音，到市中心區較遠，除酒店餐廳，無其他選擇

Bad hospitality, bad room service, and rooms are very noisy because of their bar and when you complain they have no solutions (they offered ear plugs lol). I thought by choosing a higher grade room, i will be privileged, while it was the total opposite. I was blamed that I booked the hotel 2 days ago (so no good rooms for me) Its not even close to 4 starts. I would only recommend to have breakfast to enjoy the view, otherwise, I would NOT RECOMMEND to stay here

The location is about 5 miles from city center but they have a shuttle that takes people back and forth several times a day. Right on the lake . Air conditioning never cooled the room. Too hot to sleep well . Bed was not comfortable . Like a board so If you like very firm will be happy. Staff were very kind and accommodating . Breakfast was quite good and plentiful. Lovely spa .

The hotel is perfect! Everything is at very high level. The room was big, clean and bright. It is with good location and perfect view. The restaurant of the hotel (the breakfast one) is lovely. The breakfast is one idea simple. Highly recommended

Very good staff and facilities. A relaxing experience by Lake Lugano. They really pay attention to details (in our case, a surprise bday cake). They even have a transfer service to Lugano center. A 15 minutes drive to the outlet stores in Mendrisio.

The hotel is located on the stunning Lake Lugano and has the amazing views of the lake . The staff are amazingly customer focused warm and friendly . Food is great especially the Penne Arabiata is very delicious. Definitely worth a stay and experience the warmth.