Paradisus Cancún

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酒店前台服務非常差.餐廳也很一般.設施也很一般.頂的房間是套房一大床房.給我們的房間是兩張單人床.去找前台理論 .前台的意思是沒有其他房間了你們愛住住 不愛住我們也沒辦法.一點表示也沒有.來過4次坎昆.這次酒店是體驗感最差的.雞差

All the staff is very polite, kind and attentive. They greet you with smiles and always helpful. Rooms are spacious and maintained quite well. The reserve section gave us the quiet stay in the evening and access to adult only facilities.

We arrived and they did not have our room ready and tried to provide us with a different room that would not work out. After around 20 minutes they said they will give us a room with a king bed. Prior to our arrival I had spoken to the hotel and confirmed the room along with a request to have a crib and something in the room for my husband since we were celebrating his birthday. Even with me confirming this prior to our arrival, none of that was provided to us. We arrived in our room and our door was broken, mold in the bathroom, and door frames were all broken. I notified the hotel but they did not take action. Dining is very limited. Restaurants open at 6pm and the only thing open is the buffet and the taco restaurant. Two of the restaurants you have to pay extra as they are not included in the all exclusive. The staff did not speak English. Only the front desk. Every person I spoke with only spoke Spanish. Thankfully I still remember some Spanish from my school days and I was somewhat able to communicate with them. I asked the staff for a wooden spoon for my infant so I may feed him. It would of been great if they provided me with a spoon however every single worker took me to another worker who said they don’t have one even though the first day I got one from the buffet. Our trip was for 4 night. But we left after 2 night. Terrible. Would not recommend. Hotel did not provide any type of refund even with complaining&providing pics of our room.

I like the decor of the property including all restaurants. But I don’t like the food qualities over all, I can say is a bit disappointed. Also the front desk staff is not friendly and helpful. They can have more smile on their face and more friendly.

We had a fantastic holiday. The resort was gorgeous, clean, the staff was friendly and the food was varied and delicious. And you can’t beat the amazing weather and beautiful beach.

Alexandra from front desk is extremely rude when she checked us in. We greeted her but she didn't reply and didn't look at us. She was very slow and seemed angry. She banged the interact machine on the desk a few times. About 4 different guests beside us had already checked in but she still didn't finish checking us in. We asked to talk to the manager about the room but the manager never came out to talk to us or care to follow up with us. Our experience with the check in was very disappointing.

My not cleaned and I did not expect this. I am surprised to see that cleaners skip the room cleaning.

I have stayed at 3 resorts in Cancun and I’d say that Paradisus had the absolute worst customer service. - Front Desk was by far the worst. They didn’t allow any changes to the reservation. We didn’t get any information about the resort; self-navigation. - I booked through ******* and the description was not met. They didn’t have 2 queen beds, welcome wine or allow 4 people in a room. - The rooms were outdated and dirty. They only had 2 towels, bugs in sink, and mattress that were stained and ripped up. - The had glass water bottles in the mini fridge that need a bottle opener with no bottle opener. -They will try to charge you for whatever they can like a late check-out, beach seating and food. We were told that coconut drinks were an additional fee, but then the waiter at lemon fish said that they’re actually free. - The only people that deserve a 10/10 are the waiters and cooks. - We spent our last day at the resort next door “Fiesta Americana Condesa” They had exceptional customer Service, making guests feel like royalty. They also had accurate ******* representation and even exceeded expectations. Their rooms are modern and clean. I’d rate Fiesta Americana Condesa 20/10 and 2/10 for Paradisus.