ผู้เข้าพัก
20 พฤษภาคม 2024
On arrival we had to wait 5hrs until our room was ready after travelling since 2am from the UK. We then got given a tiny room which was t suitable for our needs as a family. We asked to upgrade however reception staff told us there was nothing available as the hotel was fully booked. Then after talks with the manager, something suddenly became available in the “fully booked” hotel. Location of the hotel is perfect and views from our room is stunning (we are still on our holiday). Food - the food needs MASSIVE improvement. Although there is a lot to choose from, it’s the same stuff every day. The food is stone cold by the time you get to your table. The rice I have had was not all cooked. I have suffered with a bad tummy (the poops a long with severe cramps) from the food and my 3 year old daughter is currently unwell (sickness) because of the food. (She is a picky eater, she also had a sickness bug 5 days prior to flying therefore we know it isn’t a bug she’s caught & it’s from the food). My parter has also had a bad belly from the food here two on day 2. Staff im the restaurant are lovely and polite. We came here with my disabled mother & elderly grandmother who were barged out of the way several times by rude guests. Cleanliness - the cleaners are very polite, rooms are cleaned every day which is good. Fresh towels daily & bins changed daily too, also rooms swept and mopped and beds made. Spa - the spa facilities are good they also provide two hours a day where kids can go into the pool which is nice as the pools outside are freezing but the spa one is heated. However the lady on the reception to the spa is very rude. Her customer service is shocking. Sky BAR - I am unsure why this is called a sky bar, when you have to go downstairs despite it being located on the rooftop, to get your drinks. You also have to pay €5 per person to get on there. The hot tubs are ice cold. But the views however are stunning. Would be nice to have a bar up there. ENTERTAINMENT - kids entertainment is fantastic the entertainers for the kids are an absolute credit to this hotel and why we have it the stars we did they get everyone involved a young woman & man. Views from hotel are amazing, With all this in mind we will not be returning to this hotel. Different entertainment every night which is fabulous. Such a beautiful hotel but needs a lot of improvement with this in mind we won’t be returning.
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