Bestwood Lodge

A lovely place. We we're a bit iffy on sraying due to the rating of the hotel but after reading the reviews most were about the rooms being dated. Since we were only planning to be there for a night, who cares? There was an issue with the booking from Trip.com's side which the duty manager Declan was able to resolve in a timely mannor while also making the wait very pleasant with some nice chat. The staff were lovely, including the two young ladys on the bar/food service as well as Declan. Unfortunately didnt get the girls names. The building is stunning and surrounded by lovely woods, perfect for a walk. Rooms are a bit dated, sure, but why are you looking to spend all your time in your room? More than enough to have a comfy sleep in. Also as a side note on that, id imagine It's a listed building and so hard an expensive to update. Overall a lovely night and a pleasant morning having breakfast then a walk. Absolutely would recommend.

Well what an absolutely beautiful building!!! Gorgeous place. We definitely got value for money and if we stay in Nottingham again, we'll definitely stay here again. The staff were so nice, the rooms were a bit basic but so what? You don't come to stay to sit in your room all day! Such a feel good place, I highly recommend.

There might as well have been a ladder to get me to my room. Badly signposted, no lighting on the main stairs, more stairs to go up, to go down, to go up again. Got to the end of a musty, dated ‘antique cream’ coloured corridor to find the rooms ended in 31. I was in 32. I realised there was yet another door (that looked like a cupboard door) - I went through that, expecting to find some kind of edible delight with ‘eat me’ written on it, as the walls and ceiling performed a masterpiece of collapsing perspective. The room was basic. No bedside lamps, a rotting window; a barely warm radiator. An awkwardly long ‘bathroom’ with an anti-tardis shower; I have seen babies dribble with more pressure. Dated wired telephones (telephones???) that had been unplugged by previous guests (who might no longer be with us) due to their audible affliction to ‘ping’. Single use plastic bathroom cups completed the utopian experience. Upon checkout, I was greeted with the ‘How was your stay?’ gambit, just to finish me off. Wow, that was a unique experience. I was not inclined to say “ Well….” - this chain is not, and will not do anything to make this a better place to stay. The incredible edifice they have acquired has a huge appetite for improvement to achieve a decent standard, but profit outranks any call to arms.

I wanted to fall in love with this place. It looked gorgeous on the outside and the grounds were lovely. The desk clerk was friendly checking in. But getting to our room was difficult with luggage. Hallway turns and several doors and staircases. The room itself was shabby. The wallpaper was peeling and it just overall looked tired. Breakfast the next morning -- for a charge -- was not the best and the sausages gave me indigestion. I think they were a little "off". I had to search out a pharmacy to purchase an antacid. Probably would not recommend.

This was a stunning old palatial character building and grounds. Wonderful and helpful staff. Good food and beverages. Really enjoyed our two nights.

Before I get into the experience of staying at the property, I will say that the bar/restaurant staff were amazingly helpful and friendly; the food was wonderful, as well. If I was only reviewing them, I would give it full marks. The hotel, itself, though, was very disappointing. From the start, we were concerned, as the parking lot and surrounding green space if full of garbage and poorly cared for. Once we entered the hall near our room (17), we noticed a strong moldy, musty smell that got worse inside our room. The room itself was in need of not only a deep cleaning (the bathroom, in particular, had not been cleaned well for some time and had visible mold and built-up dust) as well as renovation (carpet stains, wallpaper stains). We stay in historic hotels whenever possible and can say with certainty that the issues were not what one would expect from a property being older, but were actually issues of poor cleaning and upkeep. As an indicator of the shoddy state of the rooms, the bedside lamps are not plugged in, as there are no outlets and the hotel has not seen fit to bring in extension cords or other solutions, but simply leaves a non-functional light for people to suffer through. We were only booked for one night and we were exhausted upon arrival; otherwise, we would have demanded a refund and gone elsewhere. Save yourself the disappoin**ent. Go for dinner, which is highly enjoyable, and stay elsewhere.

Wonderfull location and setting, Service in the evening was outstanding However morning was a different story, We came down for breakfast (as booked) the place was totally empty -No reception, No guests ,No staff in restaurant, After waiting 20 minutes with only a flask of luke warm coffee available 3 young ladies arrived into the dining room and still no staff or service and no one in reception, Searching around we found a woman who proved very rude indeed and clearly having no customer service training or intent said she had been busy elswhere and harshly demanded that I return to the dining room,there demanding we sat at the window table as we were at a table set for dinner asking which one (as there were 5 windows) she became even more and aggressive, the the 3 ladies then tried to move to window tables. which only had 2 seats,they were instructed to stay at the larger table, As a point of interest there were approx 20 tables in the room no staff no assistance and some tables with dirty linen and no cutlery , with only 5 guests requiring 2 tables was it really an issue where anyone sat? Even though we had been waiting for a very long time she took the orders for the 3 ladies and we were left to wait a further 15 minutes at which point the ladies had left that presented as breakfast and left the dining room , we thought a simple 3 egg omelette may be quick and easy, we were presented with what appeared to be a pancake base with a thick layer of cheese swimming in oil

The hotel is beautiful, extremely comfortable beds. Friendly service

Staff to endure that the room is cleaned. Inside thevwardrobe was dirty, the rail and the hangers. lnside the bedsides draws were dirty. The cleaner only emptied the dirty basket in the bedroom and not the one in the bathroom. The window in the bathroom was dirty. The bath was too small hence when having a shower the curtain around the bath was touching my body when the shower was on.