NH Cali Royal

I wanted to be in the south of the city, so it was a perfect location for me. I did not like that the pool is not available early in the morning, and I felt the toilet and shower were old...the water in the shower did not fully drained. People were very nice and helpful. It is not a great hotel, but it is good enough

🌟 Just had an amazing stay at NH Hotels Cali Royal! It's perfectly situated near shopping malls and a golf resort, making it super convenient. The staff were truly outstanding, always going the extra mile to make us feel welcome. And can we talk about the breakfast buffet? So many delicious options! We were in town for a wedding, and I couldn’t recommend this hotel more if you’re in the area. Definitely a gem! 🏨💖 #TravelGoals #CaliRoyal #WeddingVibes #BreakfastHeaven

el hotel esta localizado en un area buena de la ciudad, cerca de la univesidad del valle y del centro comercial Unicento. la piscina muy referescante , el desayuno tipo bufe delicioso. la cama comodad pero las habitaciones un poco viejas. el televisor no tiene acceso a Netflix

Al reservar para una fecha la aplicación me dió otra fecha diferente y reservé con este error. Solicité en el hotel modificarla y me informaron que debía tratar esto con Trip. Envié la información a Trip y me respondieron que el hotel no había aceptado modificación o cancelación por sus políticas. El caso es que me parece muy mal hecho de las dos empresas. No vuelvo a confiar en ninguna de las dos. Fuí súper cliente de NH Cali Royal y lo recomendé mucho. Ya llevo dos expereiencias muy aburridoras con la reserva o solicitud de habitación.

best steam turco. And as always, great customer service. At check-in, I had an issue because they couldn't apply my Gold status to the room upgrade, but I was able to communicate with ******* via chat. After two attempts, they were able to speak to someone at reception. There are a lot of great people working there, including Alexis, Bonifacio, Carolina, Juan Carlos, Linda, and Fernando, among others.

The staff is always super friendly and helpful,the hotel needs an upgrade,the restaurant menu needs revamping,the carpet throughout the rooms and floors/hallways has an order,the rooms needs microwave,coffee/tea maker,hair dryer an iron and ironing board.the hotel needs some sort of entertainment

We found that the carpeting was old, dirty and in need of replacing. This hotel allows pets and carpeting is not a good idea. The furniture need to be updated and windows secured better! There is no business center to use or print from. Staff were excellent especially in the restaurant who accommodated us as we traveled for medical reasons.

Our family room was clean and spacious. Overall the room and the facilities could use some love in maintenance. The staff is very friendly and helpful. Our little dog was welcome after presenting his vaccination card and paying a additional $30 (USD) the optional breakfast is recommended. The pool area and bar where pleasant. This Hotel is close to commercial areas and a lot of restaurants nice restaurants.

The rooms have a sour basement odor, the refrigerator leaks. The water was cold, the tub doubled as the shower and it was not clean.... the bed was hard the furniture was cheap. The TV speaker was blown so it rattled. The best thing they have going is the lobby and the breakfast. The pool is beautiful and well kept. The staff was helpful. But this hotel needs upgrades BAD!