Triumph Plaza Hotel

I checked in and the room was freezing cold and I was unable to move due to it being that cold. I spoke with reception and they sent an engineer up. Engineer said he fixed the heating and it should warm up in the next 10/15 minutes. This still didn’t work so I called again. Another engineer then came up and spent about 30 minutes trying to fix this. He told me this would be it working but would take 10/15 minutes to kick in. I left the hotel as I had a museum tour booked. After trying to get all this sorted I missed out on my full tour, again that I’m unhappy with. I returned to the hotel at 7:30pm and again my room was freezing with no hot air coming out. Again I spoke to reception and 30 minutes later someone came up to fix it. He was unable to fix it so said I will move room. I eventually got moved room at 10pm after having to call reception 6 times about getting the key to the new room. When I entered the new room it was so dusty and dirt all over the floor and hair in the toilet. At this point I had had enough and asked to speak with the manager. I went down to speak to the manager and he apologised and said he would take me to another room, I explained I had to be at the airport in 11 hours and I would not want to do this. He showed me the room anyway, there was no difference between this and the room I was in so I declined to move again baring in mind I had just unpacked all my things again. During this time I was also speaking with trip and explained to the manager I would be complaining about this. I eventually get off to sleep only to be woken up at 11:45 by the night manager offering me breakfast in the morning. Furious about this as I was to be at the airport in 9 hours I declined. To say I’m disgusted is an understatement

The hotel is located in the city center. We only stayed one night in the hotel and the front desk free upgraded us to a deluxe room. Though the room was a bit dated, but it was clean and spacious. The breakfast was good and had many choices.

Overall my experience not good with this hotel, I paid for a room then I wanted to modify/cancel my stay as I was told at the airport takes a few hours to get to this hotel due to traffic, however hotel didn’t want to help with my booking and referred me to Trip, and finally couldn’t get a refund nor modify my booking.

My stay at Triumph Plaza Hotel was standard, nothing extraordinary. Mr Ibrahim at the reception was probably the only one who was Pleasent and polite whereas others were too busy to notice customers. Amenities were provided except for shower slippers, robe and toothbrush. I mention this because my luggage was delayed and some of the basis would have helped at the time. My room overlooked the military training camp so, it was a little noisy. I did have a lovely little balcony but, did no chair. It is ideal for those who prefer to be in midst of city hustle and bustle or those who are making a quick stop. Definitely wasn't for me. Overall, it was comfortable and clean.

Lovely smart hotel. Several restaurants. Massage and gym. Staff very friendly and helpful. Hotel nice sbd roomy. Rooms spacious. Would stay there again but if you want to be in the town centre with many shops you need to stay closer to city centre as this, was, about 30 minutes from airport. It didn't matter because everything is a short cheap taxi fare away. Also it's next to a military camp where you can see and hear the soldiers marching from your balcony. If the bugle noise bothers, you at 6am then maybe not for you. Also, but not related to the hotel you'll be woken up at 4am by the, wailing from the mosques but you can't really get away from that can you. The hotel I understand is, owned by the military and so you'll often see soldiers stay there. They weren't any trouble. In fact it made you feel safe.

It is really good hotel with very professional staff, they need just to review the policy of parking … if you get a good view in your room you are lucky … great bolcny

great hotel great staff great breakfast

Great location. The furniture is kind of old. The city view is nice. The hotel is safe.

Great hotel and great facilities