The rooms were nice but, the room joining me we very loud and there door joining the room had a 3in opening at the bottom allowing us to be disturbed every time they turned on the lights, the doors are very loud when they close.
the restaurants both casual and fine dining are run by the same staff, and the way they treat customers on either side is night and day, and can be some what rude. I would consider fine dining to me more casual dining.
The dining staff lacked a lot of professionalism, both in appearance and customer service.
for example we ate at the casual dining side and a staff member just slapped a picture of water on the table, and walked off with out saying anything, and then, on the fine dining side the same staff member took the time to fill our glasses with water. A slap in the face really.
another example. I ordered breakfast and it was to have fresh fruit with it. I never got the fruit tell after I got the bill and I mentioned it. To top it off the waiter did not even apologize for this.
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