Fairmont Hot Springs Resort

I’ve been staying here for years and the check in process is worse each year. Check in is at 4p, our rooms weren’t ready until after 7p. Zero effort was made to correct this situation, no compensation, no acknowledgment, nothing. Very disappointing experience

Check in was at 4pm and we arrived at 5pm. We were told our room was not ready and to “check back every hour” as many rooms weren’t ready until 7pm. There was no apology or any attempt to make the situation better from staff. It is beyond ridiculous to be treated like that at the price you are paying for rooms here. It’s sad how this place has changed over the years. We will not be back and recommend avoiding. We have heard Chico and Quinn’s are much better and will be checking those out next time.

Year after year I’m surprised and angered that rooms are never ready by check in time (4pm). This year it was past 7pm before the room was ready. They’re charging huge, out of state rates and delivering mediocre service.

The rooms were nice but, the room joining me we very loud and there door joining the room had a 3in opening at the bottom allowing us to be disturbed every time they turned on the lights, the doors are very loud when they close. the restaurants both casual and fine dining are run by the same staff, and the way they treat customers on either side is night and day, and can be some what rude. I would consider fine dining to me more casual dining. The dining staff lacked a lot of professionalism, both in appearance and customer service. for example we ate at the casual dining side and a staff member just slapped a picture of water on the table, and walked off with out saying anything, and then, on the fine dining side the same staff member took the time to fill our glasses with water. A slap in the face really. another example. I ordered breakfast and it was to have fresh fruit with it. I never got the fruit tell after I got the bill and I mentioned it. To top it off the waiter did not even apologize for this.

Beautiful property, loved the pools. Would like it if the pools were open past 10:00pm. Also did couple massages at the spa, which were great. The one thing that we did find unusual, was that they did not warm up the lotion that was used. Every time they put additional lotion on it was icy cold. As for food, the Cafe and the Mineral Lounge were great. Loved the mini ba ha’s!! The Edge Water was pretty pricey for the area and based on reviews not very good. Recommend going into town for dinners.

What a great place to stay and enjoy the hot springs. I found the amenities a little lacking given the cost of the room. Other than that it was wonderful. The best thing about Fairmont to me was the staff. Everyone was friendly and willing to help. Especially Amanda and Krystal at the front desk.

The hot pool was barely warm. We were looking forward to a good soak and we were very disappointed. The breakfast was mediocre at best. They needed more help as our waitress was trying to wait tables while helping to set up for a conference that was coming in. We never did get a coffee refill and had to flag her down to get our check. She was doing her best but was given too much to do. The hotel itself was great.

Absolutely fantastic- I can’t tell you how much I enjoyed my stay. Very relaxing and the view was amazing

The pool is amazing! The bed was awful. And I mean the worst I’ve ever tried to sleep in. We slept diagonally. The staff was wonderful and helpful. The hubby and I would bring the grandkids back for one night because of the wonderful pool. But if you can’t get any sleep a vacation is not really fun. The place is very very old. Back in the day I bet it was wonderful!