Brookings Inn

I book this hotel everytime I go to Brookings

This property is clearly in need of cleaning/updating. There is some evidence that updates/renovations are in process but that doesn't speak to the cleanliness of our room (trash under and behind the couch) and/or the holes in our bedding. Staff at check in were rude so we didn't attempt to get new bedding. We'll choose a different hotel next visit.

There were bedbugs. When the room was switched the hot water spicket was *****ped so no hot water to shower. The pool was ok, could use a deep cleaning as well as the rest of the whole hotel.

Front desk staff was great at check-in, but couldn't find any staff after that. NONE OF THE EXTERIOR DOORS LOCK, just anyone can walk in any door. My room was dirty, carpet had food on it under the tables, like they only vacuumed the middle of the room. The bathroom had stains in the shower. All vents had chunks of dust and grime on them. NO WIFI or internet in my room. Had a smart TV, but couldn't use it because, no Internet. Couldn't find any staff to talk to about that. Traveled with family and they were in separate rooms and those rooms had all the same issues as mine. Peeling paint in the halls and in the rooms. Everything was humid because the water park is in the middle of the building. I had pool side view because our group had kids with and it made my room smell like chlorine (like my lungs hurt). People banging on room doors in the middle of the night, again couldn't find any staff to deal with it, no answer at the front desk. Large mouse traps in the hallways and large stains on the carpets (hallways and rooms). Beds were fine, but clearly older mattresses, on mine springs squeaked on 1 side. Limited parking at times due to the restaurant in the same building. We came back Saturday night and had to park at the gas station next door until the restaurant goers started to leave. If I wasn't the ride for other family members who didn't want to deal with paying for another room elsewhere, I would have left after the 1st night and stayed somewhere else the 2nd night.

The rooms are outdated, dirty, bedding had stains/rips, musty smell, bathrooms are dirty, light bulbs out. The staff were hard to find, and just not friendly on check in.

The heat was not on in our room when we entered. Figured it would be since it was negative degree weather. Cleanness of the room could have been better , not saying it should be perfect but needed a good deep cleaning.

Was alright. Decently clean. Staff not most helpful but not outright rude. Heat wasnt working. By the time they got someone there we were all asleep so had to get up, let them in, turn on light and deal with noise.

Exit 5 &6 were completely blocked by drifts. Exit 6 was propped open by snow and the -40 temps were making the hallway unbearable. I did let the front desk know upon check in. I used the conference entrance which was ok. Front desk very pleasant at checkin. La Catina staff very friendly and kind.

Check in was quick and easy. My room was clean and the bed was very comfortable. I had one issue with the tub but situation was resolved. I will stay here again in the near future.