Outward appearance of the hotel was fabulous; however, don't be fooled! We checked in at 10:58pm after driving 10 hours. All we wanted was a hot shower and sleep. At checkin, we were informed there would be no hot water from 11pm to 4am. OK, at least we could get a good night's rest. Nope, not in the cards. Our room was either freezing or blazing- there was no in-between. The ac/heat unit in the room blinked lighting up the room like a runway all night - fun, right? Well, at least the blinking light lit up a path to the carpeted bathroom with mold around the tub and to the sink that was literally two feet from the foot of my bed. Washing your hands was off the table as well since the sink did not drain the entire time we were there. Upon checkout, the clerk asked if everything was OK. Well, no it was not and I politely let him know the issues. He very quickly snarked back at me and told me that I would need to contact ******* since I didn't book directly with the hotel. OK, great, I will. ******* contacted the hotel to advocate for a refund and guess what.....denied. The hotel manager denied all issues but were ever so kind to issue a $25 refund. At this point, just keep your money. We spent 7 hours at this hotel and wish we would've just kept on driving. Don't let the exterior fool you.... KEEP ON DRIVING to one of the several hotel right across the street!!! The only redeeming quality of the hotel..... the beds and pillows were comfortable.
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