โรงแรมพร้อมอาหารเช้าในเทศมณฑลเวสต์เชสเตอร์

Todo demasiado excelente muy amables y muy limpi

This hotel is conveniently located to major highways and other transportation possibilities. There are a variety of good restaurants and shopping near the hotel. The hotel is very clean and the staff is very accommodating This is the second time we've stayed there and both times were excellent!

房間挺大，也挺乾淨，樓下吃飯買東西也挺方便，酒店開車5分鐘有個小鎮，裏面日本菜，中餐都有，下次會繼續選擇這家酒店

酒店非常不錯，一樓的黃瓜橙子水特別爽口。 房間很大，也很乾凈。就是衞生間、洗臉池與床過近，佈局稍微不合理。 客廳桌子，沙發很方便。 前台服務也不錯，贊贊贊

I appreciated the kind reception staff upon check-in. However, our overall experience was disappointing. We had originally booked a double room suitable for a family of four. At check-in, we were unexpectedly informed that due to a system error, a double bed was no longer available, and we were instead provided with an extra bed. Unfortunately, the extra bed was uncomfortable, and the blanket was too thin, leaving us cold throughout the night. If we had traveled with two children instead of one, this arrangement would have been unacceptable. Despite this inconvenience, no compensation or discount was offered. Even more confusing was that a quick search on Trip.com still showed that the hotel offered double beds, making us question the validity of the excuse we were given. Additionally, the in-room heater did not function properly—the temperature would not rise no matter how high we set it. We reported this to the concierge, but no staff ever came, even after midnight. As a result, we spent a very cold night. There were also no slippers provided in the room. We had hoped this would be a memorable trip for good reasons, but unfortunately, the lack of proper room management and follow-up service left us very disappointed. I hope the hotel management takes immediate steps to improve their operations.

สถานที่ที่น่าตื่นตาตื่นใจพร้อมบรรยากาศที่ดี พนักงานเป็นกันเองและให้การต้อนรับดีมาก

สภาพแวดล้อมของโรงแรมดีมาก เหมือนอยู่ในคฤหาสน์ มีพื้นที่ขนาดใหญ่ ต้นไม้ใหญ่ สนามหญ้า ประติมากรรม และความเขียวขจี กวางมักจะเห็นบนสนามหญ้า และกระรอกน้อยวิ่งไปมา ไม่มีรถใดเข้าถึงได้ ทางโรงแรมไม่มีอาหารกลางวัน มีแต่อาหารเช้าและเย็น อาหารเช้า 22 มีด อาหารเช้าสไตล์ตะวันตกเรียบง่าย สิ่งอำนวยความสะดวกในห้องนั้นธรรมดาและเก่า

This stay was not what I would call good... It was in fact a poor experience. By this I mean. I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins. I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready. At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”. So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah... Poor job by the room ready crew. And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help. 5 STARS for Aaliyah 1 STAR for Cleaning Crew (-0) for associate.

โรงแรมหาง่ายติดถนน เตียงนอนขนาดใหญ่ เหมาะกับการมาพักเป็นครอบครัว สระว่ายน้ำ คุณภาพน้ำดีมาก มีห้องอาบน้ำและซาวน่า ว่ายน้ำหลังซาวน่า เท่มาก!