I booked two rooms for the weekend of the big snowstorm, January 23–25, for a comedy show at NJPAC. The location was perfect, and I was scheduled to check out on Sunday, 1/25/26. Due to the snow, my train at Newark Penn Station was canceled, so I needed to extend my stay for an additional night. The young lady on duty on 1/24 and 1/25 told me the hotel was completely booked and suggested I go down the street to their sister hotel, the DoubleTree. She didn’t offer to make any calls or try to help in any way. Whatever happened to customer support, where the on-duty clerk would make an effort to assist? She did nothing, and I was stuck. I will never book at that hotel again.