AAvedisThis hotel really great for locationwise.. nearby all those eatery places and souvenirs shops. The onsen really good as well and the room quite big and clean. The only upset us since we booked another day through differrent apps but when we checked in we told the lady and also pay all the tax at the same time but we hv to check out and change the room. On the day we change the room the man charge us again the tax eventhough i already explained and ask him to doublechecked. On the last day we asked again and show them the receipt so they gave us back the tax money. Its not about the amount of money but their serve that i want to point it out.
YY SinTheir service is wonderful. We left a charger in our room and they quickly locate it and return it. I understand that they use a plastic bag to hold all customer property left in their room and labelled it with dates and room no. This shows how they care about their customers and address to things systemically with every single details. This is one of the many times I forgot things in hotel and public transport and can get things back every time. Speechless!
PPumpkinOverall, it could be rated excellent as a local ryokan but may not be ready for international clients. It has won Rakuten bronze award 2023. I am particular about smoking and the non smoking room was full of smoky smell. Also surprised that I have to set up my own tatami bed etc. Staff dependent on google translate but stranded when there's no WiFi. They could have translated common phrases in text. Nice garden.