ผผู้เข้าพักWow! Of course the staff were extremely friendly and helpful - even amidst me forgetting my passport at home, they still sorted the problem out. The rooms are spacious, neat, tidy, and beautiful with comfortable beds. We were welcomed with fruits and little tomatoes, and there are always drinking water and cold drinks in the room for free. The view is spectacular with the mountain and the lake to be seen from different angles. Quite a pity the swimmingpool had water, but we couldn't swim since they said it was out of season and it hasn't been cleaned recently. I wish they would allow all season swimming. The food was absolutely delicious and the portions were big. They were very accommodating with free machine latte/ capuchino's too. For those who'd like take aways, it can unfortunately not be delivered - the hotel is just too far from town for deliveries. There are a little tuck shop next to the hotel though. The area surrounding the hotel is fantastic; the nature is awesome, the entrance to the mountain peak is quite close by too with a fun park and all kinds of activities. I'd recommend people to go in the autumn, since many places were rather quiet and not as spectacular as expected since it only really flourish in autumn. There are plenty to see and do, but those things are not a walking distance from the hotel. We had a little problem finding taxi's (perhaps because it was during tomb sweeping holiday) and the staff even helped us in this regard. The town about 30-40 minutes by car from the hotel had so many wonderful attractions and restaurants. One can also experience the real village life there. All and all I can certainly recommend a visit and if possible, I would go there again! The whole area is certainly one of Hefei's jewels.
ผผู้เข้าพักIt was comfortable. Quiet, no one bothered. Ideal for relaxing alone or in a couple. The most beautiful view. The service was wonderful, they were very friendly and always ready to help. The only negative thing is that I arrived when the weather was bad😅
VValeriaMRecientemente tuve la oportunidad de alojarme en este hotel nuevo que, aunque tiene un gran potencial, aún necesita trabajar en varios aspectos para ofrecer una experiencia verdaderamente memorable a sus huéspedes. Las instalaciones son modernas y atractivas, lo que fue una grata sorpresa a nuestra llegada. Sin embargo, nos encontramos con que algunas de estas no funcionaban correctamente. El diseño del lugar es atractivo, pero eso no es suficiente si los servicios prometidos no se cumplen. El Servicio al cliente es, sin duda, el área que más requiere atención. Si bien el personal es amable, se nota que necesita más entrenamiento para manejar las necesidades de los huéspedes de manera eficiente. La falta de experiencia se tradujo en demoras y confusiones, especialmente en la gestión de nuestras solicitudes. El desayuno no cumplió con nuestras expectativas. Aunque es un servicio básico, la variedad y calidad de los alimentos eran bastante pobres. Esperábamos mucho más de un hotel de esta categoría.
A lo largo de nuestra estancia, las instalaciones estaban frías, lo que hizo que la experiencia fuera incómoda. Un ambiente cálido es fundamental para disfrutar plenamente de lo que el hotel tiene para ofrecer. Uno de los principales atractivos que nos llevó a elegir este hotel fue la oferta de un servicio de barbacoa. Lamentablemente, esta experiencia no estuvo a la altura de nuestras expectativas y fue decepcionante.
Dado que el hotel estaba prácticamente vacío, solicitamos un upgrade que considerábamos justo para compensar algunas de las deficiencias de nuestra estancia. Sin embargo, no nos fue posible, aduciendo problemas de agua caliente, lo cual fue frustrante.
En definitiva, el hotel tiene un lugar bonito y buenas instalaciones, pero urgentemente necesita mejorar en varios aspectos, sobre todo en la formación del personal y garantizar que los servicios prometidos estén disponibles y funcionando. Si se enfocan en estos detalles, podría ser un destino que valga la pena visitar. Espero que estas áreas puedan mejorar, ya que el potencial es innegable.
MMichael ClWe booked for 7 days and could only stay for one night. The location was just too far from where we planned to go every day. The hotel staff were very understanding and helpful in contacting Trip.com to get the refund started for the remaining days.
Breakfast was copious and varied. We were just too late on the evening to have dinner on the restaurant.
VValeriaMI recently stayed at this brand new hotel, and it was fantastic! The service was excellent, with attentive staff who made us feel right at home. The surroundings are breathtaking—just an hour from Hefei, this tranquil oasis is perfect for disconnecting and immersing oneself in nature.
Families will love the variety of activities available, including a playground, water features, and scenic walking and biking paths. The only suggestion I have is to swap out the noisy gasoline karts for more eco-friendly options to enhance the peaceful ambiance.
Overall, this hotel is a hidden gem that I highly recommend for a refreshing getaway! Can’t wait to return!