HHasbiniIt was a great experience… the hotel was clean and comfortable the rooms where spacious and the amenities that were available were very pleasant. But the place is nothing without the staff they had an amazing helpful staff especially Dong La Mei she went out of her way to make our stay at the hotel as comfortable as possible…. If there was a 6 star rating for the staff it would go for her. I would definitely recommend a stay there and I’m actually looking forward to visiting again.
ผผู้เข้าพักThis hotel is absolutely perfect for a staycation either alone or with friends.The service was perfect, I stayed at Christmas and found a cute gift on my door when I got to my room! The room was warm and comfortable too.The staff of the Executive Lounge went above and beyond to make us comfortable and nothing we asked was too much trouble.I will definitely stay here again!
SShireen12345Quite a rustic setting with a good ambience. Close to the lake with boat rides, canoes, rafting and mini theme park. Camp site with bbq, table tennis and pool table. Breakfast at hotel quite diverse. Very pet friendly.
TTom2501Exceptional hotel, bordering on luxurious. Comfortable bed, decent views, wide TV, big shower, smart toilet and a bath... The room has everything you will need for a short stay!
The staff are some of the friendliest and most professional people I have met. The valet/doormen were fantastic and their manner really stood out.
The decor is gorgeous, throughout the hotel and the restaurants are very fancy. They were a little overpriced for me, but for people who don't mind splashing the cash a bit, the restaurants are fine
The breakfast had a very respectable range of sweet, savoury, hot, cold and cosmopolitan options, all of which were delicious and welcome!
The facilities were a standout feature, and my little boy loved the pools and play area. The japanese hot pool was so incredibly relaxing, we didn't want to leave!
The location wasn't the greatest, but I have no complaints about the area itself. The main city centre of Changshu is definitely worth a visit but is a good 25 minutes from the hotel. The wetland is nearby, but it was too cold and wet to visit this time. There aren't many shops or parks near the hotel, but for a relaxing break inside, this hotel is perfect!
I would definitely stay here again and my son wants to too!!
MMichael.UKThe hotel is a very nice, charming complex comprising a renovated ancient house, making it an unusual place to stay. The location is unexpected: tucked behind some regular buildings. Inside it is very pretty and nicely designed and the room has nice amenities. Things I noticed that were slightly negative: the floor in the room was not very clean; the breakfast is pretty and nice done but still, is simply a fancy zhou and they couldn’t make me a coffee; there is very little noise isolation so we were woken up by noisy families at 8am when we were trying to lie-in. Overall I would recommend it for sure but a clean floor and slightly cheaper nightly price would help a lot.