Grand Hotel River Park, a Luxury Collection Hotel, Bratislava

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Overall hotel experience was very good, friendly staff, good location and clean environment

Top Hotel, Lage und Ausstattung perfekt. Sehr nettes Personal.

Ausgezeichnet!

This was our second visit to this hotel. In the five years since we were there is has been upgraded significantly. We were very pleased. First the staff could not have done a better job making you feel welcome. They all went the extra effort to ensure our stay was perfect. We were upgraded but our suite was modern and stylish yet very comfortable. The bel person took extra time to ensure we knew how to operate all the features. The restaurant was outstanding, as was the lobby bar. We felt like we were getting special treatment from everyone. The sommelier went out of his way to select at our request an appropriate Slovakian wine which matched our meal and was of excellent quality. Breakfast buffet in the morning was as complete as we have experienced on our journey. Many thanks for a job well done.

Stayed here when it was Kempinski. Was better then. Pool and spa is not included! €38 per person and half price for kids! If you run a bath the temperate does not exceed 45 degrees c. It’s configured on digital bath temperate control and is not hot - rather luke warm. Breakfast does not have the full spread, you need to order certain items. I get this, a cost thing, but if you’re in a rush - it delays things. Tv channels are bad. I think CNN was only English Channel, no sky news or films. No internet tv and could not connect phone to tv.

I definitely don’t think this hotel should be classed as a 5star. First of all in 5 star hotels it’s unheard of to pay for the spa (whether it’s private or owned by a 3P provider). We paid 35€ each and that was only per day not even for the whole stay, it just dampens your whole mood then for the rest of the stay. The rooms didn’t have a kettle nor coffee or tea which even 3 star hotels usually have. The breakfast was OK, the coffee was from a machine and the restaurant of the hotel was closed I loved however the staff they were all so nice and attentive.

You must be able to buy a 5 star rating because this place certainly falls short. The room is nice but certainly not 5 stars. The mini bar is outrageously overpriced (I know, they all are, but this one would give you the impression you were in Beverly Hills). I asked the desk for a simple thing to make my visit more comfortable, earplugs, and they didn’t have that. I’ve never stayed in a “5 star hotel” that didn’t offer this simple amenity The breakfast was just bad. For starters they have the audacity to charge €57 for their buffet. I almost burst out laughing! We chose the a la carte option and I made the unfortunate mistake of ordering the omelette. It was absolutely disgusting. It was overcooked and swimming in oil. An omelette shouldn’t be crunchy. When I booked this they mention some rooms have a hill view. I’d advise against it as we had a lovely view of a cemetery. Bottom line, this is a 3 star hotel posing as a 5 star hotel. You have better options in Bratislava

Location was excellent. Staff was wonderful. Room was spacious and clean. Shower and bath were difficult to use