I was here for 5 days and everything was on point room was awesome and clean the service was above average. If i needed anything the staff stepped right up and assisted and made me feel very welcome and at home. The front desk staff was great and very professional . The Hotel Manager was awesome I left to fly home and my flight was canceled could not get a flight for 2 more days i called the Hotel spoke to the desk manager who remembered me and immediately put me at ease and got me a room I have asthma and was stressing but she was awesome . I would recommend to anyone stay here you will not be disappointed I'am coming to see my son at FAU College in October and will not hesitate to stay here again. Thank you to the Wyndam Family Russell
Our experience and stay was fabulous. Ana at the front desk is so accommodating friendly professional and sweet! She welcomed us & made our checkin experience positive and quick! All of the ladies are kind. Rooms are older however they are quiet & clean. Hallways can be a bit more tidy. Hotel is close to everything and in a nice area. We will be retuning. Thank you
As an IHG member for several years, I've stayed at this Holiday Inn quite frequently, and my experiences have generally been decent. The front desk service can be hit or miss, but the staff is always willing to assist. This past week, however, I had an exceptional experience with Xandria at the front desk. She truly went above and beyond in her service, and her dedication to customer satisfaction was evident not only from my personal experience but also from what I observed. She has such a warm and welcoming smile no matter the time of day. I spent more time at the bar this week and had a positive experience there as well. The food was good, and the drinks were reasonably priced. One area for improvement would be for some employees to be a bit friendlier, such as greeting guests or offering a smile. Also, was hoping they would’ve fixed the hot tub before the end of my stay. Overall, it's always been a decent stay at this location. Having the trail behind the hotel is also a plus.
Boca raton is a really nice stay. If u are looking some were too go you should go too boca raton. The hotel was really nice and clean the Maids come to clean your room everyday. Breakfast is really nice and dinner there is a lot of choices to go. And the last but not least the pool. It is so nice can wrap your own Cabana with a TV in it and the couch and like if you free food a really nice there's a pirate for toddlers if you have little ones and now the Waterside one is closed and one open they are both really fun at night time I don't hear anything I saw a review that said I heard a lot of noise at night people snoring next door but I didn't hear anything at all it a nice stay if you go have a good time
MmarcpE9367CAPros: The resort is beautiful and the rooms are nicely appointed and reasonably priced at Cloister. Some of the staff are very helpful , but since 20% gratuity is already added the wait staff lacks the attention to detail. Sadelles offers a nice breakfast experience , Bartender Izzy in palm courts is fantastic, please take NOTE - this kid has the potential for upper management one day , he’s the total package with his attention to detail. Palm courts is beautiful ! Sushi place , is excellent Cons: First day we went to beach we had hard time finding someone to help us with chairs , towels , etc. I was seated next to a huge bucket of beer bottles they neglected to take for over an hour until I had to ask. Flamingos steak was extremely underwhelming . We asked for no salt or added rub, then admittedly forgot we ate it anyway because we were hungry. Mediocre piece of overpriced meat, they did try to rectify it by compensating us for a dessert. We don’t eat dessert, but nice gesture - I feel they could have done more and probably should have taken it off bill. Both service experiences at harbor side were terrible , we were overlooked both times we went there , the second time we walked out and went for sushi. Pool service very weak , they forgot my wife’s food , we cancelled the order. Young girl in gym on treadmill having loud conversation on speaker phone for whole gym to hear , after 5 minutes I had to ask employee to speak with her - absolute insane behavior - service all around needs work at this price point.”We” are your clientele for the next 30-40 years , you have to do better. I’ll spend more to go to the Breakers, service is impeccable ALWAYS
Front desk staff were awesome - Michelle and Gabriela. The pool was fabulous, we spent most of our time lounging in the water. Our housekeeper Jusela (?) had the best smile and always greeted us well. Rooms were clean and beds comfortable but one oddity : no dresser, tiny 4 inch shelf where there should be a dresser or larger shelf ...seemed like a design flaw to me.....there was a wardrobe area but still needed counter space. Our Room, 304, faced the pool which was a pleasant view. Would definitely go back.
My husband and I stayed here for 2 weeks. We stayed in the main building in a room with a kitchenette, king bed and sofa. The room was spotless and well equipped when we arrived. The balcony overlooked the street, but had ample space and a table/chairs that we used daily for meals. We used the pool and hot tub many times and the area was always clean and well kept. Laundry facilities were very good. There were landscapers on the grounds for most of the first week and they did an amazing job with the trees and the gardens. Painters were there the second week giving a fresh coat of paint to the outside. The Tiki bar was open most days at about 3pm and the restaurant was open daily, however, we did not patronize either. As far as the style of hotel, it is probably most like an AirB&B, no daily cleaning, take out your own garbage and have to ask for additional supplies...however, we had no problem. Only real concern was that elevator was extremely slow when we arrived and by the time we left it was out of order and we needed to use the employee elevator. It is certainly good value for the money.