Our experience and stay was fabulous. Ana at the front desk is so accommodating friendly professional and sweet! She welcomed us & made our checkin experience positive and quick! All of the ladies are kind. Rooms are older however they are quiet & clean. Hallways can be a bit more tidy. Hotel is close to everything and in a nice area. We will be retuning. Thank you
As an IHG member for several years, I've stayed at this Holiday Inn quite frequently, and my experiences have generally been decent. The front desk service can be hit or miss, but the staff is always willing to assist. This past week, however, I had an exceptional experience with Xandria at the front desk. She truly went above and beyond in her service, and her dedication to customer satisfaction was evident not only from my personal experience but also from what I observed. She has such a warm and welcoming smile no matter the time of day. I spent more time at the bar this week and had a positive experience there as well. The food was good, and the drinks were reasonably priced. One area for improvement would be for some employees to be a bit friendlier, such as greeting guests or offering a smile. Also, was hoping they would’ve fixed the hot tub before the end of my stay. Overall, it's always been a decent stay at this location. Having the trail behind the hotel is also a plus.
Boca raton is a really nice stay. If u are looking some were too go you should go too boca raton. The hotel was really nice and clean the Maids come to clean your room everyday. Breakfast is really nice and dinner there is a lot of choices to go. And the last but not least the pool. It is so nice can wrap your own Cabana with a TV in it and the couch and like if you free food a really nice there's a pirate for toddlers if you have little ones and now the Waterside one is closed and one open they are both really fun at night time I don't hear anything I saw a review that said I heard a lot of noise at night people snoring next door but I didn't hear anything at all it a nice stay if you go have a good time
I was here for 5 days and everything was on point room was awesome and clean the service was above average. If i needed anything the staff stepped right up and assisted and made me feel very welcome and at home. The front desk staff was great and very professional . The Hotel Manager was awesome I left to fly home and my flight was canceled could not get a flight for 2 more days i called the Hotel spoke to the desk manager who remembered me and immediately put me at ease and got me a room I have asthma and was stressing but she was awesome . I would recommend to anyone stay here you will not be disappointed I'am coming to see my son at FAU College in October and will not hesitate to stay here again. Thank you to the Wyndam Family Russell
Front desk staff were awesome - Michelle and Gabriela. The pool was fabulous, we spent most of our time lounging in the water. Our housekeeper Jusela (?) had the best smile and always greeted us well. Rooms were clean and beds comfortable but one oddity : no dresser, tiny 4 inch shelf where there should be a dresser or larger shelf ...seemed like a design flaw to me.....there was a wardrobe area but still needed counter space. Our Room, 304, faced the pool which was a pleasant view. Would definitely go back.
AAnne GI arrived at the hotel at 10pm after having a terrible experience trying to check into another hotel. Michael B was working at the front desk. He was so welcoming and kind. The hotel was so busy but he ran upstairs to see if the last room they had was clean and ready for check in. He did everything he could to welcome me and help make a horrible evening better. The room was spacious and clean . My husband is a Titanium Bonvoy guest so access to the M club for breakfast was great. The hotel is located near many shops and restaurants. There is a lovely pool and fitness club. Every employee at the hotel is top notch and the best of what Marriott is about. Hats off to the GM and staff. You are doing a great job and we can’t wait to stay there this winter. Thank you.