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31 กรกฎาคม 2023
Thoroughly unreliable, cannot be trusted. 2 Bookings made on 23rd June for the first weekend in August. *Paid for in full* Phone call received on 17th July cancelling one booking, with no reason given. Had to book new room, elsewhere, for higher price - yet Oyo appeared to accepting bookings for several days later. Even then, "accidents happen" we thought, but 2 weeks later on 31st July, received a WhatsApp cancelling the SECOND room - now stating due to decoration. Again, another room had to be found, this time with only a few days notice. Our group is now split up for our Holiday Break and had to pay more, through no fault of our own. If OYO allow their affiliates to operate like this, where *reservations paid up front hold no weight*, it's a chain we will actively avoid in future.
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