Doulos Phos The Ship Hotel

clean and big room nice and friendly front desk service beautiful sunset and swimming pool good quality massage perfect location tasty and fresh breakfast

Love the location! 5 min walk from ferry terminal and unique accomodation on a ship. Go for the free ship tour.

View is excellent but 1. room service will only be done if you put the room service sign on the door knob but this was not informed by reciption during our check-in. 2. the quality of the shower gel is not good (i.e. does not seem to foam and body does not feel clean after showering).

I was there on 1st day of CNY, we had a wonderful night, buffet dinner by the pool with live music, despite the sudden shower, it was great with fire crackers and sparkles for everyone to celebrate the ***** new year. The pool is amazing, having to enjoyed the sunset by the pool with a glass of cold beer, sea breezes, awesome! The hotel needs to improve on their food and menu but the breakfast was good with eggs station and fresh fruits. Although the front office staff were a bit slow but all are very polite, special thanks to Sam ( if I’m not wrong the name ), Bestrin & Victor. You can feel their sincerity at heart to make you enjoy your stay at Doulos Phos The Ship. Plus point~ the ship tour

Aa vegetarians, we were worried about the food. But the staff made us amazing breakfast eachday, specially made vegetarian dinner one of the nights. Great location and hospitality. Would recommend.

Stayed from 10-12 February during the CNY weekend, so it’s understandable that the hotel can get crowded. However, I (and many other guests) could only retrieved our hotel keys at 4pm, despite check-in time at 2pm. While we were waiting, the staff members at the counter were simply talking around and apparently doing nothing to solve the issue quickly. The only one doing something to streamline the check-in process was George. I have to commend his service as he attended to our enquiries confidently and provided a solution to our problems. That being said, I love the room I stayed in, which was the Suite with Balcony. The room was large and spacious, and the air-conditioner was strong (thankfully as Bintan was crazy hot!). I also managed to get a good sleep due to the comfy bed. As such, had an overall satisfied stay at Doulos Phos and would recommend travellers to stay here, considering that it’s only a 2-mins drive away from the terminal. One thing that the hotel can improve on is the staff efficiency and work flow during peak periods.

Hotel is unique, excellent customer service from staffs.The only downside is that foods are just average, breakfast not much varieties, no room service and expect price of food and beverages to be on the high side

Front desk worker all blur blur, give me the wrong room key. Inside have tourists. Then the next day morning check out, they say I haven’t pay for last night dinner. Actually I already pay when I check in (1juta rupiah) for the event.

Enjoyed my experience at the ship hotel :) Staff were really friendly and the location is perfect~ Will visit again when i come back to bintan!